[14.0][FIX] Email formating when receive it by mail gateway, create new ticket with wrong label

[mathben]

[FIX] helpdesk_mgmt: format email when receive it from new message mail gateway

Before, email was like '"Name" name@company.com'
Now, email is like 'name@company.com'
To field partner_email into model helpdesk.ticket

[mathben]

This fix #435

[mathben]

What do you think about the coverage, do I need to do more test? It's the method _extract_email I created.

[pedrobaeza]

Please check how it's done in project module and mimic it.

[mathben]

Please check how it's done in project module and mimic it.

This is the code into module project v14.0
https://github.com/odoo/odoo/blob/14.0/addons/project/models/project.py#L1312
I think it has the same problem, I will test it.
tools.email_split() this seems the way instead of using regex.

[mathben]

Please check how it's done in project module and mimic it.

It works now, I tested it.
helpdesk_mgmt it's a different case of project. It's support when partner_id not exist with partner_email and partner_name. So we can fill partner_name from name of email. I can use method tools.email_split_tuples() instead of tools.email_split()

Thanks for your reviews.

[mathben]

Codecov not pass, because of

        if not msg.get("author_id"):
            defaults["partner_name"] = partner_name

Do you want me to add a duplicate test without author?
I think I can duplicate test method test_helpdesk_ticket_message_new without "partner_ids": [newPartner.id],

Thanks

[github-actions]

There hasn't been any activity on this pull request in the past 4 months, so it has been marked as stale and it will be closed automatically if no further activity occurs in the next 30 days.
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[mathben]

I rebase with 14.0, ready to merge!

[pedrobaeza]

/ocabot merge patch

Please fw-port it to upper versions.

[OCA-git-bot]

What a great day to merge this nice PR. Let's do it!
Prepared branch 14.0-ocabot-merge-pr-491-by-pedrobaeza-bump-patch, awaiting test results.

[OCA-git-bot]

Congratulations, your PR was merged at fc5e817. Thanks a lot for contributing to OCA. ❤️