[FIX] helpdesk_mgmt: format email when receive it from new message ma…

…il gateway

Before, email was like '"Name" <name@company.com>'
Now, email is like 'name@company.com'
To field partner_email into model helpdesk.ticket

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -1,3 +1,5 @@
+import re
+
 from odoo import _, api, fields, models, tools
 from odoo.exceptions import AccessError
 
@@ -206,6 +208,16 @@ def _track_template(self, tracking):
             )
         return res
 
+    def _extract_email(self, label):
+        if not label:
+            return ""
+        emails = re.findall(r"[a-z0-9\.\-+_]+@[a-z0-9\.\-+_]+\.[a-z]+", label)
+        if len(emails) == 1:
+            return emails[0]
+        elif not emails:
+            return ""
+        return emails
+
     @api.model
     def message_new(self, msg, custom_values=None):
         """Override message_new from mail gateway so we can set correct
@@ -216,7 +228,7 @@ def message_new(self, msg, custom_values=None):
         defaults = {
             "name": msg.get("subject") or _("No Subject"),
             "description": msg.get("body"),
-            "partner_email": msg.get("from"),
+            "partner_email": self._extract_email(msg.get("from")),
             "partner_id": msg.get("author_id"),
         }
         defaults.update(custom_values)

helpdesk_mgmt/tests/test_helpdesk_ticket.py

@@ -75,6 +75,7 @@ def test_helpdesk_ticket_message_new(self):
             "message_id": msg_id,
             "subject": title,
             "email_from": "Bob <bob@example.com>",
+            "from": "Bob <bob@example.com>",
             "to": "jill@example.com",
             "cc": "sally@example.com",
             "recipients": "jill@example.com+sally@example.com",