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[14.0][FIX] Email formating when receive it by mail gateway, create new ticket with wrong label #491

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merged 1 commit into from
Dec 19, 2023
Merged

[14.0][FIX] Email formating when receive it by mail gateway, create new ticket with wrong label #491

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7 changes: 6 additions & 1 deletion helpdesk_mgmt/models/helpdesk_ticket.py
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Original file line number Diff line number Diff line change
Expand Up @@ -213,12 +213,17 @@ def message_new(self, msg, custom_values=None):
"""
if custom_values is None:
custom_values = {}
partner_name, partner_email = next(
iter(tools.email_split_tuples(msg.get("from"))), ("", "")
)
defaults = {
"name": msg.get("subject") or _("No Subject"),
"description": msg.get("body"),
"partner_email": msg.get("from"),
"partner_email": partner_email,
"partner_id": msg.get("author_id"),
}
if not msg.get("author_id"):
defaults["partner_name"] = partner_name
defaults.update(custom_values)

# Write default values coming from msg
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1 change: 1 addition & 0 deletions helpdesk_mgmt/tests/test_helpdesk_ticket.py
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Expand Up @@ -75,6 +75,7 @@ def test_helpdesk_ticket_message_new(self):
"message_id": msg_id,
"subject": title,
"email_from": "Bob <bob@example.com>",
"from": "Bob <bob@example.com>",
"to": "jill@example.com",
"cc": "sally@example.com",
"recipients": "jill@example.com+sally@example.com",
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