Sarah's Content Samples

Hey! I'm Sarah, a writer with front-end chops, an eye for design, and an open mind. These days, I'm a Staff Technical Writer at Salesforce. I collaborate with stakeholders to craft UI text, onboarding flows, documentation, and other wordy things for Salesforce's generative AI features. I create style guidelines and internal enablement for emerging technologies.

Product Documentation

• Create AI Agents from Einstein Bots (Beta)
• What are Agents?
• Automate Sales Outreach with a Buyer Assistant
• Agent Topics
• Ingredients of a Prompt Template
• Example Prompt Template Library
• Guidelines for the Cross-Lingual Intent Model
• Contacts and Einstein Activity Capture

Developer Documentation

• Metadata API Type: GenAiPromptTemplate
• Connect in Apex: Einstien LLM Class
• Object Reference: ActivityUsrConnectionStatus

Learning Modules

• Get Started with Prompts Unit
• Understand Prompt Templates Unit
• Learn About Email and Calendar Integration Tools Unit

UX Writing

• Introducing Users to Salesforce AI Agents
• Simplifying a Complex Chatbot Setup Process

Videos

• Close Deals Faster with Einstein Activity Capture