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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="stylesheet" href="css/iframe.css">
<title>Q1</title>
</head>
<body>
<main>
<section class="entry-content">
<h2>Q1. Site down, your name servers are down</h2>
<h3>I am having trouble reaching my website http://example.com/ from different networks.
<br/>Are your nameservers working properly?</h3>
<pre class="answer">
Thank you for reaching out regarding the accessibility issues you're experiencing with your website http://example.com/. As a member of the Cloudflare Customer Support Team, I'll do my best to assist you.
</pre>
<pre class="thinking">
Thought Process:
<ol>
<li>First, I would check the DNS records for example.com to ensure they are configured correctly and pointing to Cloudflare's nameservers.
<li>Next, I would use various online tools to diagnose potential issues with DNS resolution, website availability, and performance from different networks and locations.
</ol>
Tools I would use:
<ul>
<li>Cloudflare DNS Records lookup: To verify the customer's DNS records and ensure they are pointing to Cloudflare's nameservers.
<li>Network utilities like dig, nslookup, and online DNS checkers: To test DNS resolution and validate if the issue is DNS-related or not.
<li>Website monitoring tools like Pingdom, Uptime Robot: To check the website's availability and performance from different regions and networks.
<li>Cloudflare's Network Analytics and Radar: To monitor traffic patterns, detect potential issues, and identify the source of the problem (e.g., specific networks, ISPs, or regions).
</ul>
After running these diagnostics, I would provide the customer with the following response:
</pre>
<pre class="answer">
Based on the information you've provided and the content of http://example.com/, it appears that your website is accessible and functioning correctly from our end. However, to further investigate the issue you're experiencing, I would need to gather more details about the specific networks and locations from which you're unable to reach your website.
Could you please provide me with the following information?
<ol>
<li>The specific networks or locations where you're experiencing accessibility issues.
<li>Any error messages or behavior you're observing when trying to access http://example.com/ from those networks.
<li>Whether the issue is intermittent or consistent.
<li>If you've recently made any changes to your DNS settings or Cloudflare configuration.
</ol>
With this additional information, I can better diagnose the root cause of the problem and provide you with more specific guidance or troubleshooting steps. Please feel free to share any other relevant details that could help us resolve this issue promptly.
</pre>
</section>
</main>
</body>
</html>