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Agents specific for the customer support process:

  • Customer agent: This agent represents the customer and is responsible for initiating the support process.
  • Support agent: This agent represents the support process and is responsible for providing assistance to the customer.
  • Escalation agent: This agent represents the escalation process and is responsible for escalating issues to a higher level of support.
  • Resolution agent: This agent represents the resolution process and is responsible for resolving any issues that arise during the support process.
  • Feedback agent: This agent represents the feedback process and is responsible for collecting feedback from the customer.
  • Notification agent: This agent represents the notification process and is responsible for sending notifications to the customer at various stages of the support process.
  • Analytics agent: This agent represents the analytics process and is responsible for analyzing data related to the support process.
  • Audit agent: This agent represents the audit process and is responsible for auditing the support process to ensure that it is being carried out correctly.
  • Reporting agent: This agent represents the reporting process and is responsible for generating reports on the support process.
  • Knowledge agent: This agent represents the knowledge process and is responsible for maintaining a knowledge base of information related to the support process.
  • Security agent: This agent represents the security process and is responsible for ensuring the security of the support process.
  • Quality agent: This agent represents the quality process and is responsible for ensuring the quality of the support process.
  • Compliance agent: This agent represents the compliance process and is responsible for ensuring that the support process complies with regulations and policies.
  • Training agent: This agent represents the training process and is responsible for training support agents on how to assist customers.

That's a few agents, was that more or less than you expected?