Update general.md (sws2apps#404)

Author: ux-git

organized/docs/faq/general.md

@@ -4,17 +4,25 @@ sidebar_position: 1
 
 # General questions
 
+## Is Organized free?
+
+Yes, the Organized app is absolutely free for everyone. We don't ask for a monthly or annual subscription. We cover the server and maintenance costs ourselves. However, your donations will contribute to keeping the app free forever, especially for congregations in less affluent countries.
+
 ## Where can I find the Organized app?
 
-Organized is a PWA app, meaining it operates in your device's browser. So you don't need to download it from App Store or Google Play. Simply visit the [organized-app.com](https://organized-app.com) link, and you will open the app right away.
+Organized is a PWA app, meaining it operates in your device's browser (while not being web/cloud-based). Simply visit the [organized-app.com](https://organized-app.com) link, and you will open the app right away.
 
 ## Can I download or install the app?
 
-Yes, you can download and install the Organized PWA app on your device. As a Progressive Web App, Organized can be installed directly from your web browser without the need to go through an app store. This allows you to access the app quickly and easily, without taking up much storage space on your device. To install the app, simply navigate to the Organized website in your mobile browser, open the "More" menu. After clicking **"Install"** or **"Share"** button and then click **"Install"** or **"Add to the home screen"**, follow the prompts to add the app to your home screen. Once installed, you can access the app at any time, even without an internet connection.
+Yes, you can download and install the Organized PWA app on your device. As a Progressive Web App, Organized can be installed directly from your web browser without the need to go through an app store. This allows you to access the app quickly and easily, without taking up much storage space on your device. 
 
-## Is Organized free?
+To install the app, simply navigate to the Organized website in your mobile browser, open the "More" menu. After clicking **"Install"** or **"Share"** button and then click **"Install"** or **"Add to the home screen"**, follow the prompts to add the app to your home screen. Once installed, you can access the app at any time, even without an internet connection.
+
+## Can I download the Organized app from the Play Store, App Store, Microsoft Store, or other app stores?
 
-Yes, the Organized app is absolutely free for everyone. We don't ask for a monthly or annual subscription. Currently, we cover the server and maintenance costs ourselves. However, your donations will contribute to keeping the app free forever, especially for congregations in less affluent countries.
+Since Organized utilizes modern PWA technology, downloading it through traditional app stores is not a must. Currently, the app is not available in any app stores. Instead, you can easily set it up as a Progressive Web App (PWA) by following the instructions provided in the paragraph above.
+
+However, we are actively working on a solution to publish the app in popular app stores using native wrapper apps. These wrappers will offer a native app on each platform while maintaining a unified codebase, enabling faster development and reducing maintenance costs. This approach will also make it easier for users to discover and download the app in a familiar way.
 
 ## Is Organized available as a mobile app? Or is it computer-only? 
 
@@ -24,14 +32,20 @@ Organized is a web app, which means that you can access it from any device. It's
 
 A Progressive Web App (PWA) is a type of website that works like a native app but runs in your web browser. It provides a fast and reliable experience, can work offline, and even send you notifications. You can either use it on any device with a modern web browser, just like a regular website, or click “Install” button to add the app to your home page and get better experience.
 
+## Is Organized a web/cloud-based, or native app?
+
+Organized isn’t a cloud-based or fully online app, but it’s not a traditional native app either. While you can access it through a web browser, it is designed to work locally on your device. When you register and open the app for the first time, it automatically downloads and caches all necessary data on your device. After that, most interactions, such as managing tasks and schedules, are performed directly on your device, allowing you to use it even offline.
+
+This approach provides significant benefits in terms of security and convenience. Since your data is stored locally, you maintain full control over it. Additionally, because Organized isn't internet-dependent, you can continue to use it without needing a constant connection – ideal for managing congregation tasks wherever you are.
+
 ## What operating systems are supported?
 
 All modern systems are supported – Android, iOS, macOS, Windows, ChromeOS, and Linux. Organized is a progressive web app (PWA) that operates seamlessly with a modern browser, making it accessible on any device without the need for separate mobile or desktop apps. This means that you always have access to the full power and functionality of the app, whether you're using a smartphone, tablet, or computer. Enjoy this flexibility of using your account on multiple desktop or mobile devices simultaneously!
 
 ## What languages are available in Organized?
 
-Currently, Organized supports more than 20 languages, either fully and partially. This includes widely used languages within our theocratic world such as English, Spanish, Portuguese, German, Italian, French, and Japanese. Additionally, the app already supports many other languages like Polish, Ukrainian, Malagasy, Russian, Romanian, and more.
+Currently, Organized supports around 30 languages, either fully and partially. This includes widely used languages within our theocratic world such as English, Spanish, Portuguese, German, Italian, French, and Japanese. Additionally, the app already supports many other languages like Polish, Ukrainian, Malagasy, Russian, Romanian, and more.
 
 :::tip[Don't see your language in the supported list?]
 If you want to translate the app into your language, it's easy – see our [translation video tutorial](https://www.youtube.com/watch?v=GG5q_NkfD6s) and feel free to check out our [Crowdin.com translation project](https://crowdin.com/project/organized) where you can contribute.
-:::
+:::