Warning: imap_open(): Couldn't open stream ssl0.ovh.net

[Nonolanlan1007]

I have uvdesk almost fully configured. I tested it by sending an email to support@company.com and nothing happened. I have logged in to the mailbox using Thunderbird and the exact same credentials that I gave UVDesk.
I saw in this repository that it was possible to force the mailbox to refresh with the php bind/console uvdesk:refresh-mailbox support@company.com and I got the following error:

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream... 

In RefreshMailboxCommand.php line 88:
                                                           
  Warning: imap_open(): Couldn't open stream ssl0.ovh.net  
                                                           

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

PHP Fatal error:  Uncaught ErrorException: Notice: Unknown: Can't open mailbox ssl0.ovh.net: no such mailbox (errflg=2) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\ErrorHandler\ErrorHandler->handleError(8, 'Unknown: Can't ...', 'Unknown', 0, NULL)
#1 {main}
  thrown in Unknown on line 0
PHP Stack trace:
PHP   1. {main}() /var/www/uvdesk/bin/console:0
PHP   2. Symfony\Component\Console\Application->run($input = class Symfony\Component\Console\Input\ArgvInput { private $tokens = [0 => 'uvdesk:refresh-mailbox', 1 => 'support@boardstack.app']; private $parsed = []; protected $definition = class Symfony\Component\Console\Input\InputDefinition { private $arguments = [...]; private $requiredCount = 1; private $hasAnArrayArgument = TRUE; private $hasOptional = TRUE; private $options = [...]; private $shortcuts = [...] }; protected $stream = NULL; protected $options = []; protected $arguments = ['command' => 'uvdesk:refresh-mailbox', 'emails' => [...]]; protected $interactive = TRUE }, $output = *uninitialized*) /var/www/uvdesk/bin/console:42

Here is my uvdesk_mailbox.yaml:

uvdesk_mailbox:
    emails: ~
        # Often Reply emails like from gmail contains extra and redundant previous mail data.
        # This data can be removed by adding delimiter i.e. specific line before each reply. 
        # delimiter: '<-- Please add content above this line -->'
        # enable_delimiter: true
    
    # Configure your mailboxes here
    mailboxes:
        mailbox_4111:
            name: Company Support
            enabled: true
            deleted: true

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: mailer_1548

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: 'ssl0.ovh.net'
                username: support@company.net
                password: ************

Kind Regards

[Rhiseiser]

I had the same error, so I had a look at the PHP command it called: imap_open();

Doing the command manually:

php -r 'var_dump(imap_open("imap.zoho.com.au", "my.email@zohomail.com.au", "password"));'

Unknown: Can't open mailbox imap.zoho.com.au: no such mailbox (errflg=2)

This is a similar issue: #390

I'm trying the latest version installed with composer on a system with PHP 7.4.16. Everything seems to be working except one thing.

No matter what I try, I always getting:

Warning: imap_open(): Couldn't open stream

PHP Fatal error:  Uncaught ErrorException: Notice: Unknown: Can't open mailbox my.mailServerExample.com:143: no such mailbox (errflg=2) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
#1 {main}
thrown in Unknown on line 0

The solution was to "hard code" the imap mail server information directly into RefreshMailboxCommand.php and comment out line 88, like in the following image, and voila, everything works!!

So I tried putting that in as the argument for imap_open();

php -r 'var_dump(imap_open("{imap.zoho.com.au:993/imap/ssl}", "my.email@zohomail.com.au", "password"));'
Command line code:1:
resource(4) of type (imap)

Which means it worked.

It ends up looking like this in the app.

And this is what the command looks like now.

php /var/www/uvdesk/bin/console uvdesk:refresh-mailbox my.email@zohomail.com.au

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream... 

 3. IMAP stream opened.

 4. Fetching Email collection since 14 February 2025.

 5. Total fetched email -> 7

 6. Starting to convert Emails into Tickets -> 
=============================================
=============================================


  Converting email 1 out of 7.

  Converting email 2 out of 7.

  Converting email 3 out of 7.

  Converting email 4 out of 7.

  Converting email 5 out of 7.

  Converting email 6 out of 7.

  Converting email 7 out of 7.

 Mailbox refreshed successfully !!!