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@@ -101,13 +101,13 @@ <h2><b>My Experience</b></h2>
 							<h3>Data Analyst</h3>
 							<h4><i>May 2020 - Present</i></h4>
 							<ul>
-								<li>Developed data-driven solutions to support strategic decision-making, primarily analyzing customer behavior to enhance satisfaction across products and services.</li>
-								<li>Optimized platform emails, in-app messaging, outbound calls, and created campaign vouchers to meet sample size targets, increasing user participation in product and service evaluations by 10%.</li>
 								<li>Created an automated system to classify the top 5% of high-revenue users for priority service, reduced churn rate by 25%, and increased virtual product revenue by 9%.</li>
 								<li>Collaborated with cross-functional teams (Product and Support) to implement automation and admin call features in the marketplace return process, reducing required interactions for resolution by 60%.</li>
 								<li>Worked with the business and AI teams to develop a chatbot for automating phone number change requests in the Mitra Bukalapak apps, achieving a 46% resolution rate.</li>
 								<li>Optimized data models and query logic for faster retrieval and greater accuracy in migrating 141 reports, reducing project completion time by 20%.</li>
 								<li>Designed ERD schemas, ETL workflows, and interactive dashboards using Tableau to identify growth opportunities at PT Buka Tumbuh Berbagi (BTB), resulting in a 30% increase in data-driven decision-making.</li>
+								<li>Optimized platform emails, in-app messaging, and outbound calls with campaign vouchers to meet sample size targets, increasing user participation in product and service evaluations by 10%.</li>
+								<li>Developed data-driven solutions to support strategic decision-making, primarily analyzing customer behavior to enhance satisfaction across products and services.</li>
 							</ul>
 
 							<h3>Operation Delivery Monitoring</h3>