Cerb automates helpdesk inboxes and workflows. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools. For production use: https://github.com/cerb/cerb-release/

Cerb automates helpdesk inboxes and workflows. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools. Development repo: https://github.com/jstanden/cerb/

Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

LDAP integration for authenticating worker and customer logins

This plugin automatically sends an email to workers if they have received new notifications.

Finds duplicate organizations in your address book by analyzing subtle variations and misspellings.

Cerb integration with 37signal's Campfire group chat

Adds server management features to Cerb

Adds Twitter as a service provider in Cerb

This plugin adds sensor records to Cerb for network and service monitoring.

Adds Freshbooks as a service provider in Cerb

Adds domain records to Cerb for datacenter management

Display a 'move to' shortcut on ticket profiles in Cerb.

Adds JIRA as a service provider in Cerb

Share monitoring duties on RSS/Atom feeds: moderate blog comments, audit wiki changes, read new forum posts, track vendor announcements, etc.

A Cerb storage engine that implements S3 using a gatekeeper to keep credentials secret. This is especially useful in Cloud/SaaS environments.

Send SMS via Cerb bots using Clickatell.com

Adds GitHub as a service provider in Cerb

Adds call records to Cerb

Authenticate Cerb worker logins with OpenID