Error when connecting to Ledger on initial load

[MBMaria]

Overview

When trying to connect to Ledger on an initial load, it will say there is an error. Trying to connect straight afterwards allows you to connect

References and additional details

1. Open app.shapeshift.com
2. Select Ledger
3. Note the modal pops up with "Error"
4. 'X' out of modal and select Ledger again and note you can connect

Error.when.connecting.to.ledger.mp4

Acceptance Criteria

Should be able to connect to Ledger on first attempt

Need By Date

No response

Screenshots/Mockups

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Ownership

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Sponsor / Stakeholder

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[gomesalexandre]

@MBMaria I haven't been able to repro and never seen this one before, or at least not in this context, this effectively means that you're not clicking on a button to pair the Ledger, which you definitely are.

Do you have anything that could rug your connection to the Ledger or intercept the button click? Think browser extensions, Ledger live, perhaps as a stretch some USB hub that could intercept actions.

Screen.Recording.2024-02-13.at.16.28.41.mov

Please try with a fresh chrome session (no MM, xDEFI, adblock or anything) and let me know if that helps 🙏🏽

[purelycrickets]

I am able to reproduce a lesser version of this issue where whenever I try to add my ETH account, the first time the connection seems like it does not work and requires a second connection to work. I recreated this 3 times incognito before recording it:

Screen.Recording.2024-02-13.at.8.40.34.AM.mov