Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
Cisco Enhancer is a set of additional options for an agent to ensure maximum ready state compliance and minimum distractions during calls. Featuring Not Ready and Wrap-Up state reminder notifications and automatic minimization or closure of defined non-work applications/windows. This is an app to be deployed individually, as wanted. Large deployments have not been tested, and are at your own risk.
- Agent Reminder Notifications for Wrap-Up
- Agent Reminder Notifications for Not Ready
- Minimization or Closure of Defined Non-Work Windows
- Supervisor Edition
- Mobile User Support
- Server Hosted Agent Settings
- Server Hosted Application/Window Blacklist