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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Hesburgh Libraries · Library Guides Handbook</title>
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<style media="screen">
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display: none !important;
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/* Instrucitons Steps styles -------------------------------- */
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</head>
<body data-spy="scroll" data-target="#myScrollspy" data-offset="15">
<!-- header ----------------------------->
<div class="brand-bar container-fluid">
<div class="container-fluid">
<div class="row">
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<a href="http://www.nd.edu">University <i>of</i> Notre Dame</a>
</div>
<div class="text-center col-xs-12 hidden-sm hidden-md hidden-lg hidden-xl">
<a href="http://www.nd.edu">University <i>of</i> Notre Dame</a>
</div>
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6 text-right">
<a href="https://provost.nd.edu/">Office <i>of the</i> Provost</a>
</div>
<div class="text-center col-xs-12 hidden-sm hidden-md hidden-lg hidden-xl text-center">
<a class="brand-bar-bottom-padded" href="https://provost.nd.edu/">Office <i>of the</i> Provost</a>
</div>
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</div>
</div>
<div class="container-fluid">
<div class="row" id="nd-libguides-header-pattern">
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<h1 id="hesburgh-libraries"><a href="http://library.nd.edu" target="_blank">HESBURGH <span style="color:#F8E999;">LIBRARIES</span></a></h1>
</div>
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<h1 style="opacity:.6;text-align:right;">Guides Handbook</h1>
</div>
<div class="col-xs-12 text-center hidden-sm hidden-md hidden-lg">
<h1><a href="http://library.nd.edu" target="_blank">HESBURGH <span style="color:#F8E999;margin-bottom:10px;">LIBRARIES</span></a></h1>
</div>
<div class="col-xs-12 text-center hidden-sm hidden-md hidden-lg">
<h1 style="opacity:.6;text-align:center;">Guides Handbook</h1>
</div>
</div>
</div>
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<!-- Main Content ----------------------------->
<div class="container" id="main-container">
<div class="row">
<div class="col-xs-12 col-sm-12 col-md-12 text-right">
<a class="btn btn-default help-button" href="https://nd.libapps.com/libapps/login.php" role="button" target="_blank"><i class="fa fa-lock fa-spacer-right" aria-hidden="true"></i> LibGuides Login</a>
<a class="btn btn-default help-button" href="http://libguides.library.nd.edu/reusable-assets" role="button" target="_blank"><i class="fa fa-list-alt fa-spacer-right" aria-hidden="true"></i>Reusable Assets</a>
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<h1>Contact Us</h1>
<p class="lead">We're here to help you with your Guides.</p>
<hr>
</div>
</div>
</div>
<!--/container-->
</div>
<!--/masthead-->
<div class="container">
<div class="row">
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<li><a href="#sec0">Chat</a></li>
<li><a href="#sec1"></a></li>
<li><a href="#" class="back-to-top"><i class="fa fa-arrow-circle-o-up"></i> Back to top</a></li>
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<div class="col-md-12" id="rightCol">
<div class="row">
<div class="col-sm-9">
<!-- Instruction alert-->
<div class='alert alert-intro' role='alert'>
<p>There are several ways to reach us, depending on your needs.</p>
</div>
<div class='row instruction-set'>
<div class='col-sm-1'>
<h1 class='short-round center-block' style='font-size: 20px; height: 44px; width: 44px; padding: 8px; border-radius: 50px; background: #5bc0de;'>1</h1>
</div>
<!-- .col-sm-1 -->
<div class='col-sm-11'>
<h4>Read the FAQ</h4></div>
<!-- .col-sm-11 -->
<div class='col-sm-1'></div>
<!-- .col-sm-11 -->
<div class='col-sm-11'>
<p><a href="help-faq.html">Consult the FAQ</a>. Your question may have been asked before.</p>
</div>
<!-- .col-sm-11 -->
</div>
<!-- .row -->
<hr>
<div class='row instruction-set'>
<div class='col-sm-1'>
<h1 class='short-round center-block' style='font-size: 20px; height: 44px; width: 44px; padding: 8px; border-radius: 50px; background: #5bc0de;'>2</h1>
</div>
<!-- .col-sm-1 -->
<div class='col-sm-11'>
<h4>Open a ticket <sup><small><span class='label label-success fa-spacer-left'>Recommended</span></small></sup></h4></div>
<!-- .col-sm-11 -->
<div class='col-sm-1'></div>
<!-- .col-sm-11 -->
<div class='col-sm-11'>
<p><a href="https://nd.service-now.com/nd_portal?id=sc_cat_item&sys_id=1198d67ddb4a7240de73f5161d961936&URL=https://library.nd.edu/" target="_blank">Open a ticket in ServiceNow</a> to report more serious issues. This is
the best method to ensure your issue is tracked and resolved quickly.</p>
</div>
<!-- .col-sm-11 -->
</div>
<!-- .row -->
<hr>
<div class='row instruction-set'>
<div class='col-sm-1'>
<h1 class='short-round center-block' style='font-size: 20px; height: 44px; width: 44px; padding: 8px; border-radius: 50px; background: #5bc0de;'>3</h1>
</div>
<!-- .col-sm-1 -->
<div class='col-sm-11'>
<h4>Chat with us</h4></div>
<!-- .col-sm-11 -->
<div class='col-sm-1'></div>
<!-- .col-sm-11 -->
<div class='col-sm-11'>
<p>Open a chat window, below, for answers to quick questions. You may also contact the LMT directly (at right). </p>
<div class="panel panel-default">
<!-- Default panel contents -->
<div class="panel-heading">
<h3 class="panel-title">Chat with a Trainer</h3>
</div>
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</div>
</div>
</div>
</div>
<!-- .col-sm-11 -->
</div>
<!-- .row -->
<hr>
</div>
<div class="col-sm-3">
<div class="panel panel-default">
<div class="panel-heading">
<h3 class="panel-title">LibGuides Management Team</h3>
</div>
<div class="panel-body" id="lead-trainer">
<p><a style="font-weight:bold;" href="https://library.nd.edu/directory/employees/rharriso" target="_blank">Randy Harrison</a><br><strong>Product Owner</strong><br>158 Hesburgh Library<br> (574) 631-0312<br>
<a href="mailto:rharriso@nd.edu?subject=Request from the Handbook">rharriso@nd.edu</a>
</p>
<p class="text-center" style="margin: 30px 0 30px 0;"><a class="btn btn-primary" href="mailto:lmt-list@nd.edu?subject=Help request from the Handbook"><i class="fa fa-paper-plane-o fa-spacer-right" aria-hidden="true"></i> Email the LMT</a></p>
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<thead></thead>
<tbody>
<tr>
<td class="text-center" style="width: .75rem"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/shayes1" target="_blank">Steve Hayes</a></td>
</tr>
<tr>
<td class="text-center" style='width:45px'><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/amarti24" target="_blank">Anna Michelle Martínez-Montavon</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/tharrier" target="_blank">Trudie Mullins</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/jng2" target="_blank">James Ng</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/vpattiso" target="_blank">Viveca Robichaud</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/jschneid" target="_blank">Julia Schneider</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/jtanaka1" target="_blank">Julie Tanaka</a></td>
</tr>
<tr>
<td class="text-center"><i class="fa fa-user-circle" aria-hidden="true"></i></td>
<td><a href="https://library.nd.edu/directory/employees/jvecchio" target="_blank">Julie Vecchio</a></td>
</tr>
</tbody>
</table>
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<!-- Main Content closes ----------------------------->
<!-- Footer ----------------------------->
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<i class="fa fa-copyright" aria-hidden="true"></i><span id="thisYear"></span> University of Notre Dame
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<div class="col-xs-12 col-sm-6">
<p class="text-right"><a href="https://github.com/randal-sean-harrison/handbook" target="_blank"><i class="fa fa-github fa-spacer-right" aria-hidden="true"></i>randal-sean-harrison/handbook</a></p>
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