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Add notification event for subscription "On Hold" status #51

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rvdsteege opened this issue Feb 6, 2025 · 1 comment
Open

Add notification event for subscription "On Hold" status #51

rvdsteege opened this issue Feb 6, 2025 · 1 comment

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@rvdsteege
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From customer in https://freescout.pronamic.nl/conversation/1224:

Nu wil ik gaan testen om gebruikers een bericht te sturen die een chargeback van het abonnement gedaan hebben (binnen Mollie zichtbaar). Mijn idee was om dat bericht als melding via Events in Gravity Forms te versturen, zie bijlage.

Zouden jullie dat kunnen maken en zo ja, wat zou de tijdlijn en kosten daarvan zijn?

@rvdsteege
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The user noted that only active subscriptions are put on hold. In case a chargeback has been initiated and the customer then cancels the subscription before the chargeback is processed on the site, the subscription status remains 'Cancelled,' and no Gravity Forms notification will be sent for the chargeback.

This is correct, as only active subscriptions are updated to the 'On Hold' status when processing chargebacks:

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