Freeze compleatly

[groslaine]

Distribution (run cat /etc/os-release):
Last pop OS update and upgrade as of this day (29december2024)

Related Application and/or Package Version (run apt policy $PACKAGE NAME):

It can freeze even when just transfering a file, having a internet research, not specifique complicated task. (I even rarely freeze when gaming or doing video editing)

Issue/Bug Description:

A complete freeze, imposibility to move the mouse, keyboard doesnt respond, computer seem to continue calculation or something but it doesnt unfreeze

Steps to reproduce (if you know):
It seem to happend randomly, I didnt saw the patern.

Expected behavior:

Other Notes:

[leviport]

There are a large number of potential causes for freezing. Several lines of investigation can be followed up on to help narrow down what's actually causing them:

• Hardware troubles: is this specific to a certain machine? This article can help investigate potential hardware issues: https://support.system76.com/articles/hardware-failure
• Rule out configuration problems with the current installation. Either by reinstalling a fresh install, or by testing in a live environment, see if you can recreate the same behavior. It may be good to also test other OSes in order to discern whether the problem is specific to Pop!_OS, or it has a broader footprint.
• Check log output after a freeze. Use journalctl -b -1 after a reboot. The -1 flag specifies logs from the previous boot. That number can be modified to go through previous boots, -2 being the boot before last, etc.
• Lastly, share hardware details in this thread. If it's an issue with a particular component in your machine, other users may be affected.

[Etrinque]

Having an issue upon wake from suspend, full system freeze, unrecoverable, fully update system, Sys76-AdderW3, please advise if you want me to open a unique issue, else I can provide further detail here.
Thank you.

[leviport]

@Etrinque Since you have a System76 machine, you should open a Support ticket: https://system76.com/contact/support

[groslaine]

Thx leviport, i'm gonna run the command from the link you gave me and try to find if its a hardware or configuration issue. Thx

[groslaine]

The freeze seem to happend when using the nvidia 565 driver.
When I came back to nvidia 470 I had no issue. And when trying to test to install system76 nvidia driver it freeze during the install (using sudo apt-get install system76-driver-nvidia). So it seem the default nvidia driver (565) is not working correctly.