Tell us what should happen
Tell us what happens instead
Operating system:
Web server:
Database:
PHP version:
Nextcloud version: (see Nextcloud admin page)
Where did you install Nextcloud from:
List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Nextcloud configuration:
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
Browser:
Operating system:
Insert your Nextcloud log here
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...