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Support Tickets

When submitting a support ticket, always copy almasupport@wrlc.org.

The ProQuest support portal does not function properly in Chrome, to submit tickets or request a password update, please use Firefox or Edge.

CDI Issues

When reporting an indexing issue with a CDI record, make sure to include:

  • A permalink to the record/s exhibiting the issue.
  • A detailed description of the current behavior.
  • A description of the desired behavior.
  • When possible: A screenshot or screenshots of the problem to ensure ExLibris support sees what we see