lost-damaged-replaced-items-rdg.md

description
RDG steps for Lost & Paid, damaged replaced items, and patron replacements.

Lost/Damaged/Replaced Items

{% hint style="info" %} This is part of the overall Lost & Paid / Patron Replacements workflow {% endhint %}

Lost & Paid (green slip only)

• Withdraw the old item (Update OCLC holdings if necessary)
• If retention or permanent, do not delete the old bib record
• Route the slip to MonoAcq if item was retention or permanent (slip under Glenn’s door), otherwise route slip to Collection Strategist for them to consider whether to purchase a replacement copy

Lost & Patron Replaced

• When item is found on "Incoming - Patron Replacements" shelf:
  • DO NOT scan in anything, just place item with green slip on "Replacements" shelf
• When ready to do replacement work:
  • Add new item (make sure same edition; add “retention”, “permanent”, or “duplicate” note if present in lost item record)
  • Withdraw the old item

Damaged & Patron Replaced

• When item is found on "Incoming - Patron Replacements" shelf:
  • Scan in damaged item to “Replacement Received” status and place on "Replacements" shelf
• When ready to do replacement work:
  • Add new item (make sure same edition; add “retention”, “permanent”, or “duplicate” note if present in lost item record)
  • Withdraw the old item

Damaged & Ordered Replacement

• (MonoAcq will set status to “withdraw” and place damaged item on “withdraw” shelf)
• If old item includes “retention”, “permanent”, or “duplicate” note, add the same note to the item record for the ordered replacement copy
• Withdraw the old item