From a75b410e93106e73a178743eee6e7d41e989c4c4 Mon Sep 17 00:00:00 2001 From: SangeetaMishr <143380171+SangeetaMishr@users.noreply.github.com> Date: Wed, 7 Aug 2024 15:30:47 +0530 Subject: [PATCH 1/3] Create HSM Template Message Error.md added troubleshoot images and steps for HSM message --- .../10. Others/HSM Template Message Error.md | 25 +++++++++++++++++++ 1 file changed, 25 insertions(+) create mode 100644 docs/3. Product Features/10. Others/HSM Template Message Error.md diff --git a/docs/3. Product Features/10. Others/HSM Template Message Error.md b/docs/3. Product Features/10. Others/HSM Template Message Error.md new file mode 100644 index 000000000..d63d0099d --- /dev/null +++ b/docs/3. Product Features/10. Others/HSM Template Message Error.md @@ -0,0 +1,25 @@ +> ### **5 minute read                                                                                                                         `Beginner`** + +## Troubleshooting HSM Message Errors + +1)**Template Message is Disabled or not in active session window**: + +If any of the end users encounters the below error while sending HSM messages, it could be due any of the two reasons. + +a) Template message is not enabled on Gupshup, To know more on how to enable it from Gupshup read [here](https://glific.github.io/docs/docs/Onboarding/Setup%20an%20organisation%20on%20GupShup/) + +image + +b) It could also be because of the end-user not opting in (i.e their Constant Status >> Optin not updated) + +image + +2)**User is not valid. Recepient is not a valid WhatsApp User**: + +image + +When this error message appears, check if the WhatsApp app is installed and in use on the end user's phone. [Read More](https://glific.github.io/docs/docs/Product%20Features/Flows/Others/Configure%20Optin%20&%20Optout%20preferences%20in%20Glific/) + +3)**Message Undeliverable**: + +Unable to deliver message to the end-user and there are various reason on this please read [here](https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/) From 9f84a0b61d6509fe2075a81add1ecbffbebb5f65 Mon Sep 17 00:00:00 2001 From: Akansha Sakhre Date: Wed, 7 Aug 2024 15:57:35 +0530 Subject: [PATCH 2/3] Update HSM Template Message Error.md --- .../10. Others/HSM Template Message Error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/3. Product Features/10. Others/HSM Template Message Error.md b/docs/3. Product Features/10. Others/HSM Template Message Error.md index d63d0099d..d9dcea2f0 100644 --- a/docs/3. Product Features/10. Others/HSM Template Message Error.md +++ b/docs/3. Product Features/10. Others/HSM Template Message Error.md @@ -12,7 +12,7 @@ a) Template message is not enabled on Gupshup, To know more on how to enable it b) It could also be because of the end-user not opting in (i.e their Constant Status >> Optin not updated) -image +image 2)**User is not valid. Recepient is not a valid WhatsApp User**: From 3f5838624462709c94397367d6f4172cbebbc2dc Mon Sep 17 00:00:00 2001 From: SangeetaMishr <143380171+SangeetaMishr@users.noreply.github.com> Date: Fri, 9 Aug 2024 14:14:30 +0530 Subject: [PATCH 3/3] Update HSM Template Message Error.md rectified the typo error --- .../10. Others/HSM Template Message Error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/3. Product Features/10. Others/HSM Template Message Error.md b/docs/3. Product Features/10. Others/HSM Template Message Error.md index d9dcea2f0..83e4b99f0 100644 --- a/docs/3. Product Features/10. Others/HSM Template Message Error.md +++ b/docs/3. Product Features/10. Others/HSM Template Message Error.md @@ -10,7 +10,7 @@ a) Template message is not enabled on Gupshup, To know more on how to enable it image -b) It could also be because of the end-user not opting in (i.e their Constant Status >> Optin not updated) +b) It could also be because of the end-user not opting in (i.e their Consent Status >> Optin not updated) image