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1.11.90 won't start (Devuan Excalibur/Debian Sid, kernel 6.12) #2083

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clickworkorange opened this issue Jan 19, 2025 · 4 comments
Closed

1.11.90 won't start (Devuan Excalibur/Debian Sid, kernel 6.12) #2083

clickworkorange opened this issue Jan 19, 2025 · 4 comments
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@clickworkorange
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Steps to reproduce

After upgrading to latest Devuan/Debian (with kernel 6.12.9) element-desktop 1.11.90 gets stuck on the loading screen (spinner). Launching from console shows

/home/me/.config/Element exists: yes
/home/me/.config/Riot exists: no
MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete
libva error: /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so init failed
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
[15359:0119/140140.373080:ERROR:nss_util.cc(345)] After loading Root Certs, loaded==false: NSS error code: -8018

I don't think the libva error has anything to do with it because

$ vainfo
Trying display: wayland
Trying display: x11
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva error: /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so init failed
libva info: va_openDriver() returns 1
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/i965_drv_video.so
libva info: Found init function __vaDriverInit_1_8
libva info: va_openDriver() returns 0
vainfo: VA-API version: 1.22 (libva 2.22.0)
vainfo: Driver version: Intel i965 driver for Intel(R) Ivybridge Mobile - 2.4.1
vainfo: Supported profile and entrypoints
      VAProfileMPEG2Simple            :	VAEntrypointVLD
      VAProfileMPEG2Simple            :	VAEntrypointEncSlice
      VAProfileMPEG2Main              :	VAEntrypointVLD
      VAProfileMPEG2Main              :	VAEntrypointEncSlice
      VAProfileH264ConstrainedBaseline:	VAEntrypointVLD
      VAProfileH264ConstrainedBaseline:	VAEntrypointEncSlice
      VAProfileH264Main               :	VAEntrypointVLD
      VAProfileH264Main               :	VAEntrypointEncSlice
      VAProfileH264High               :	VAEntrypointVLD
      VAProfileH264High               :	VAEntrypointEncSlice
      VAProfileH264StereoHigh         :	VAEntrypointVLD
      VAProfileVC1Simple              :	VAEntrypointVLD
      VAProfileVC1Main                :	VAEntrypointVLD
      VAProfileVC1Advanced            :	VAEntrypointVLD
      VAProfileNone                   :	VAEntrypointVideoProc
      VAProfileJPEGBaseline           :	VAEntrypointVLD

Nor do I think the nss_util error is related either, since I get the same error when launching the Chromium browser from the console and it works absolutely fine.

Outcome

What did you expect?

I expected element-desktop to load my contacts and show the message history.

What happened instead?

It got stuck on the loading screen indefinitely.

Operating system

Devuan Excalibur / Debian Sid

Application version

1.11.90

How did you install the app?

Installed from Element apt repository

Homeserver

matrix.org

Will you send logs?

No
@dosubot dosubot bot added O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround labels Jan 19, 2025
@clickworkorange
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I found that I can still access the settings and the developer tools, and in the dev tools console I see:

init.js:1 Uncaught (in promise) ReferenceError: Cannot access 'F' before initialization
    at Object.J (init.js:1:81211)
    at b.start (ReadyWatchingStore.ts:30:30)
    at get instance (WidgetLayoutStore.ts:63:35)
    at ./src/stores/widgets/WidgetLayoutStore.ts (WidgetLayoutStore.ts:518:48)
    at u (bootstrap:19:32)
    at ./src/utils/WidgetUtils.ts (init.js:1:1394917)
    at u (bootstrap:19:32)
    at ./src/stores/ActiveWidgetStore.ts (init.js:1:1187187)
    at u (bootstrap:19:32)
    at ./src/stores/WidgetStore.ts (init.js:1:1213920)
init.js:1 Uncaught (in promise) ReferenceError: Cannot access 'F' before initialization
    at Object.J (init.js:1:81211)
    at l.start (ReadyWatchingStore.ts:30:30)
    at d.start (AsyncStoreWithClient.ts:40:31)
    at WidgetMessagingStore.ts:30:18
    at ./src/stores/widgets/WidgetMessagingStore.ts (WidgetMessagingStore.ts:28:48)
    at u (bootstrap:19:32)
    at ./src/stores/ActiveWidgetStore.ts (init.js:1:1187221)
    at u (bootstrap:19:32)
    at ./src/stores/WidgetStore.ts (init.js:1:1213920)
    at u (bootstrap:19:32)
init.js:1 Uncaught (in promise) ReferenceError: Cannot access 'F' before initialization
    at Object.J (init.js:1:81211)
    at l.start (ReadyWatchingStore.ts:30:30)
    at p.start (AsyncStoreWithClient.ts:40:31)
    at WidgetStore.ts:42:18
    at ./src/stores/WidgetStore.ts (WidgetStore.ts:40:48)
    at u (bootstrap:19:32)
    at ./src/modules/ModuleRunner.ts (init.js:1:1101386)
    at u (bootstrap:19:32)
    at ./src/SecurityManager.ts (init.js:1:139915)
    at u (bootstrap:19:32)
rageshake.ts:69 emojibase MAX_EMOJI_VERSION 15
rageshake.ts:69 DEPRECATED CONFIG OPTION: In the future, default_server_name will not be accepted. Please use default_server_config instead.
Object.keys.forEach.e.<computed> @ rageshake.ts:69
matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
rageshake.ts:69 checkSessionLockFree No other session has the lock
rageshake.ts:69 getSessionLock[cbcbccd1-09b4-41c2-81ee-8fbb2b4b53af] No other session has the lock: proceeding with startup
rageshake.ts:69 Default empty persistCredentials() => void
matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
rageshake.ts:69 Auth issuer not found M_UNRECOGNIZED: MatrixError: [404] Unrecognized request (https://matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer)
    at h (vector://vector/webapp/bundles/b970cc80953f1c145ccb/2178.js:2:397153)
    at A.requestOtherUrl (vector://vector/webapp/bundles/b970cc80953f1c145ccb/2178.js:2:401701)
    at async te.init (vector://vector/webapp/bundles/b970cc80953f1c145ccb/init.js:1:967342)
matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
rageshake.ts:69 Failed to discover OIDC metadata M_UNRECOGNIZED: MatrixError: [404] Unrecognized request (https://matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer)
    at h (vector://vector/webapp/bundles/b970cc80953f1c145ccb/2178.js:2:397153)
    at A.requestOtherUrl (vector://vector/webapp/bundles/b970cc80953f1c145ccb/2178.js:2:401701)
    at async vector://vector/webapp/bundles/b970cc80953f1c145ccb/element-web-app.js:1:1013548

@clickworkorange clickworkorange changed the title 1.11.90 won't start (Devual Excalibur/Debian Sid, kernel 6.12) 1.11.90 won't start (Devuan Excalibur/Debian Sid, kernel 6.12) Jan 19, 2025
@clickworkorange
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Signing out and signing back in seems to have resolved this. But the emoticons look odd; they're all black and white and some are missing altogether:

Image

@t3chguy
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t3chguy commented Jan 20, 2025

@clickworkorange you might need to turn on Bundled Emoji Font in Settings > Appearance, or turn it off & on as there's a bug where it sometimes resets. Or install an emoji font on your OS.

@clickworkorange
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Turning it off, and on again, fixed it. Happy to see that this ancient IT troubleshooting method still remains useful.

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