-
Notifications
You must be signed in to change notification settings - Fork 12
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Missing NVM44 (28FCS) firmware for Precision Mobile 5540 #24
Comments
@superm1 The firmware may resolve these issues when used with a dock: |
You can certainly experiment with it: https://fwupd.org/downloads/61ef25daa4ebd4acf3273e61256b0ed89a1c91e0-ThunderboltFirmwareUpdateLinux_4.44.110.002.cab If you find that helps we can try to get it promoted. |
@superm1 Sweet, thanks! |
Update applied successfully with no problems:
|
Does is fix the underlying issue for you? 🤞 |
It will require some testing - TB3 dropouts are intermittent and sporadic. I'll report back once I gather more data. Thanks again! |
Nope 😭 😿 😢. Thanks for your help though, TB firmware update didn't make anything worse.
|
@superm1 This is perhaps not a right place to deal with this but you're the most direct link to the Dell firmware/hardware Linux support and this issue needs to be resolved. Basically Dell XPS/Precisions lose WD19 Dell dock's links. There are numerous bugs about it in Ubuntu and RH/Fedora trackers and all seem to point to the controller firmware in docks/Dells. Here's what the failure looks like in detail:
Can you escalate this please to the proper departments for troubleshooting if it's not within your purview? |
I'm personally not familiar with any WD19 bugs like this, I've seen stuff with TB16 but it uses a different HW architecture. With WD19TB XHCI controller is provided by the host, Thunderbolt is not used. This looks to me like it's probably a bad USB device causing problems to controller though. Have you already tried to isolate if it happens with a specific USB device that's connected to WD19TB? Or can you reproduce it with just WD19TB and no other USB devices connected?
You can certainly raise the issue on linux-usb mailing list to look for help within kernel community to debug, but within Dell the escalation path is through support. They'll need to collect information, hopefully reproduce it, and prioritize it with engineering teams. I don't have a way to jump channels here. |
Latest firmware available in LVFS is this:
The text was updated successfully, but these errors were encountered: