troubleshooting.md

title	description	published	date	tags	editor	dateCreated
Troubleshooting		true	2024-08-13 19:11:59 UTC	riven	markdown	2024-08-13 19:11:59 UTC

Troubleshooting

Here are solutions to some common issues you might encounter:

Connection Issues

Problem: Unable to connect to Riven web interface Solution:

1. Ensure Docker containers are running: docker ps | grep riven
2. Check if the correct ports are exposed in your docker-compose.yml
3. Verify your firewall settings allow traffic on the specified ports

Download Service Errors

Problem: Downloads failing or stuck Solution:

1. Verify your Real-Debrid API key in Settings > Download Service
2. Ensure your Real-Debrid account has available traffic

Media Not Appearing in Plex

Problem: Downloaded media not showing up in Plex library Solution:

1. Check Riven logs for any symlink creation errors
2. Verify Plex has correct permissions to access the media directory

For more detailed troubleshooting, please refer to our Extended Troubleshooting Guide.