Merge pull request #570 from calyx-servicios/upd-helpdesk-oca

[UPD][helpdesk_motive_web]

helpdesk_motive_web/__init__.py

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+from . import controllers
+from . import models

helpdesk_motive_web/__manifest__.py

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+{
+    'name': 'Custom Helpdesk',
+    'version': '1.0',
+    'summary': 'Customize Helpdesk ticket creation',
+    'description': 'This module customizes the Helpdesk ticket creation process.',
+    'author': 'enzogonzalezdev',
+    'category': 'Helpdesk',
+    'depends': ['helpdesk_mgmt', 'helpdesk_motive'],
+    'data': [
+        "views/helpdesk_ticket_motive.xml",
+        "security/ir.model.access.csv"],
+    'installable': True,
+    'application': False,
+    'license': 'LGPL-3',
+}

helpdesk_motive_web/controllers/__init__.py

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+from . import main

helpdesk_motive_web/controllers/main.py

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+import logging
+import base64
+import werkzeug
+import odoo.http as http
+from odoo.http import request
+from odoo.tools import plaintext2html
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+#from odoo.addons.yourmodulename.controllers.yourpythonfilename import warehouse
+
+
+_logger = logging.getLogger(__name__)
+
+class HelpdeskTicketControllerInherit(HelpdeskTicketController):
+
+    def _prepare_submit_ticket_vals(self, **kw):
+        res = super(HelpdeskTicketControllerInherit, self)._prepare_submit_ticket_vals(**kw)
+        lista = ['team', 'category', 'subject', 'description', 'attachment']
+        for key,value in res.items():
+            if key in lista:
+                continue
+
+            res['description'] += f'{key}: {value}'
+            kw.pop(key)
+        return res
+
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        session_info = http.request.env["ir.http"].session_info()
+        company = request.env.company
+        category_model = http.request.env["helpdesk.ticket.category"]
+        categories = category_model.with_company(company.id).search(
+            [("active", "=", True)]
+        )
+        email = http.request.env.user.email
+        name = http.request.env.user.name
+        company = request.env.company
+        # Obtener line_ids
+        line_ids = request.env['helpdesk.ticket.motive.line'].sudo().search([('team_id.show_in_portal', '=', True),('required_field', '=', True)])
+
+        return http.request.render(
+            "helpdesk_mgmt.portal_create_ticket",
+            {
+                "categories": categories,
+                "teams": self._get_teams(),
+                "email": email,
+                "name": name,
+                "ticket_team_id_required": (
+                    company.helpdesk_mgmt_portal_team_id_required
+                ),
+                "ticket_category_id_required": (
+                    company.helpdesk_mgmt_portal_category_id_required
+                ),
+                "max_upload_size": session_info["max_file_upload_size"],
+                "line_ids": line_ids,  # Pasar line_ids al template
+            },
+        )
+

helpdesk_motive_web/models/__init__.py

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+from . import helpdesk_ticket_motive

helpdesk_motive_web/models/helpdesk_ticket_motive.py

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+from odoo import fields, models
+
+
+class HelpdeskMotive(models.Model):
+    _inherit = "helpdesk.ticket.motive"
+
+    line_ids = fields.One2many('helpdesk.ticket.motive.line', 'motive_id', string="Lines")
+
+
+class HepdeskMotiveLine(models.Model):
+    _name = "helpdesk.ticket.motive.line"
+    _description = "Helpdesk Motive Lines"
+
+    description = fields.Char(string="Descripcion", store=True)
+    required_field = fields.Boolean(string="Mostrar en portal", store=True)
+    motive_id = fields.Many2one('helpdesk.ticket.motive', string="Motive", ondelete='cascade')
+    team_id = fields.Many2one('helpdesk.ticket.team', related="motive_id.team_id", readonly=True)

helpdesk_motive_web/security/ir.model.access.csv

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+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+ir_model_access_helpdesk_motive_line_user,helpdesk_motive_line_group_user,model_helpdesk_ticket_motive_line,,1,1,1,1
+ir_model_access_helpdesk_motive_line_manager,helpdesk_motive_line_group_manager,model_helpdesk_ticket_motive_line,,1,1,1,1

helpdesk_motive_web/views/helpdesk_ticket_motive.xml

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+<!-- Copyright (C) 2019 Konos
+     License LGPL-3.0 or later (http://www.gnu.org/licenses/lgpl). -->
+     <odoo>
+        <record model="ir.ui.view" id="helpdesk_ticket_motive_form_inherit">
+            <field name="name">helpdesk.ticket.motive.form</field>
+            <field name="inherit_id" ref="helpdesk_motive.helpdesk_ticket_motive_form"/>
+            <field name="model">helpdesk.ticket.motive</field>
+            <field name="arch" type="xml">
+                <field name="team_id" position="after">
+                    <group>
+                        <field name="line_ids">
+                            <tree editable="bottom">
+                                <field name="description"/>
+                                <field name="required_field"/>
+                            </tree>
+                        </field>
+                    </group>
+                </field>
+            </field>
+        </record>
+
+        <!-- Vista de árbol para el modelo secundario -->
+        <record model="ir.ui.view" id="helpdesk_ticket_motive_line_tree_inherit">
+            <field name="name">helpdesk.ticket.motive.line.tree</field>
+            <field name="model">helpdesk.ticket.motive.line</field>
+            <field name="arch" type="xml">
+                <tree>
+                    <field name="description"/>
+                    <field name="required_field"/>
+                </tree>
+            </field>
+        </record>
+
+        <record model="ir.ui.view" id="helpdesk_ticket_motive_tree">
+            <field name="name">helpdesk.ticket.motive.tree</field>
+            <field name="model">helpdesk.ticket.motive</field>
+            <field name="arch" type="xml">
+                <tree>
+                    <field name="name" />
+                    <field name="team_id" />
+                </tree>
+            </field>
+        </record>
+        <record id="action_helpdesk_ticket_motive_tree" model="ir.actions.act_window">
+            <field name="name">Helpdesk Ticket Motive</field>
+            <field name="res_model">helpdesk.ticket.motive</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+        <menuitem
+            id="helpdesk_motive"
+            name="Motives"
+            parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
+            action="action_helpdesk_ticket_motive_tree"
+            sequence="7"
+        />
+    </odoo>
+