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Fix support and feedback wizard #1735

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merged 6 commits into from
Mar 11, 2025
Merged

Fix support and feedback wizard #1735

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4e76c07
WIP
ernstmul Mar 11, 2025
bbc9475
Support wizard to V2
ernstmul Mar 11, 2025
6ceada0
Add card for aside
ernstmul Mar 11, 2025
028ba7c
Make code more dry
ernstmul Mar 11, 2025
c71cb3c
Remove step
ernstmul Mar 11, 2025
6eca4b0
Merge branch 'feat-pink-v2' into fix-support-and-feedback-wizard
ernstmul Mar 11, 2025
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131 changes: 96 additions & 35 deletions src/routes/(console)/supportWizard.svelte
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Original file line number Diff line number Diff line change
@@ -1,21 +1,35 @@
<script lang="ts">
import { Wizard } from '$lib/layout';
import { Icon, Layout, Tag, Typography, Button, Card } from '@appwrite.io/pink-svelte';
import { supportData, isSupportOnline } from './wizard/support/store';
import { onMount } from 'svelte';
import { sdk } from '$lib/stores/sdk';
import { Form, InputSelect, InputText, InputTextarea } from '$lib/elements/forms/index.js';

import { Submit, trackError, trackEvent } from '$lib/actions/analytics';
import {
localeTimezoneName,
utcHourToLocaleHour,
utcWeekDayToLocaleWeekDay,
type WeekDay
} from '$lib/helpers/date';
import { WizardWithSteps } from '$lib/layout';
import type { WizardStepsType } from '$lib/layout/wizardWithSteps.svelte';
import { addNotification } from '$lib/stores/notifications';
import { organization } from '$lib/stores/organization';
import { user } from '$lib/stores/user';
import { wizard } from '$lib/stores/wizard';
import { VARS } from '$lib/system';
import { onDestroy } from 'svelte';
import Step1 from './wizard/support/step1.svelte';
import { isSupportOnline, supportData } from './wizard/support/store';
import { IconCheckCircle, IconXCircle } from '@appwrite.io/pink-icons-svelte';

let projectOptions: Array<{ value: string; label: string }>;

onMount(async () => {
const projectList = await sdk.forConsole.projects.list();
projectOptions = projectList.projects.map((project) => ({
value: project.$id,
label: project.name
}));
});

onDestroy(() => {
$supportData = {
Expand All @@ -26,13 +40,6 @@
};
});

const stepsComponents: WizardStepsType = new Map();

stepsComponents.set(1, {
label: 'How can we help you?',
component: Step1
});

async function handleSubmit() {
const response = await fetch(`${VARS.GROWTH_ENDPOINT}/support`, {
method: 'POST',
Expand Down Expand Up @@ -96,29 +103,83 @@
$: supportWeekDays = `${utcWeekDayToLocaleWeekDay(workTimings.startDay, workTimings.start)} - ${utcWeekDayToLocaleWeekDay(workTimings.endDay, workTimings.end)}`;
</script>

<WizardWithSteps
title="Contact us"
steps={stepsComponents}
finalAction="Submit"
on:exit={resetData}>
<Wizard title="Contact us" confirmExit={true}>
<Form onSubmit={handleSubmit}>
<Layout.Stack gap="xl">
<Layout.Stack gap="s">
<Typography.Title>How can we help you?</Typography.Title>
<Typography.Text
>Please describe your request in detail. If applicable, include steps for
reproduction of any in-app issues.</Typography.Text>
</Layout.Stack>
<Layout.Stack gap="s">
<Typography.Text color="--fgcolor-neutral-secondary"
>Choose a topic</Typography.Text>
<Layout.Stack gap="s" direction="row">
{#each ['general', 'billing', 'technical'] as category}
<Tag
on:click={() => {
$supportData.category = category;
}}
selected={$supportData.category === category}>{category}</Tag>
{/each}
</Layout.Stack>
</Layout.Stack>
<InputSelect
id="project"
label="Choose a project"
options={projectOptions ?? []}
bind:value={$supportData.project}
required={false}
placeholder="Select project" />
<InputText
id="subject"
label="Subject"
bind:value={$supportData.subject}
placeholder="What do you need help with?"
required />
<InputTextarea
id="message"
bind:value={$supportData.message}
placeholder="Type here..."
label="Tell us a bit more" />
<Layout.Stack direction="row" justifyContent="flex-end" gap="s">
<Button.Button
variant="secondary"
on:click={() => {
wizard.hide();
}}>Cancel</Button.Button>
<Button.Button>Submit</Button.Button>
</Layout.Stack>
</Layout.Stack>
</Form>

<svelte:fragment slot="aside">
<h4 class="body-text-1 u-bold">Contact the Appwrite Team</h4>
<p class="text u-margin-block-start-16">
If you found a bug or have questions, please reach out to the Appwrite team. We try to
respond to all messages within our office hours.
</p>
<p class="text u-margin-block-start-32">
Available: <b>{supportWeekDays}, {supportTimings}</b>
</p>
<div class="u-flex u-gap-4 u-cross-center">
<span>Currently:</span>
{#if isSupportOnline()}
<span class="icon-check-circle u-color-text-success" aria-hidden="true" />
<span class="u-color-text-success text">Online</span>
{:else}
<span class="icon-x-circle" aria-hidden="true" />
<span class="text">Offline</span>
{/if}
</div>
<Card.Base padding="m">
<Layout.Stack gap="xl">
<Typography.Title size="s">Contact the Appwrite Team</Typography.Title>
<Typography.Text
>If you found a bug or have questions, please reach out to the Appwrite team. We
try to respond to all messages within our office hours.</Typography.Text>
<Layout.Stack direction="row" gap="s">
<Typography.Text>Available:</Typography.Text>
<Typography.Text variant="m-500"
>{supportWeekDays}, {supportTimings}</Typography.Text>
</Layout.Stack>
<Layout.Stack direction="row" gap="s">
<Typography.Text>Currently:</Typography.Text>
{#if isSupportOnline()}
<Layout.Stack direction="row" gap="xxxs" alignItems="center">
<Icon icon={IconCheckCircle} color="--fgcolor-success" />
<Typography.Text color="--fgcolor-success">Online</Typography.Text>
</Layout.Stack>{:else}
<Layout.Stack direction="row" gap="xxxs" alignItems="center">
<Icon icon={IconXCircle} />
<Typography.Text>Offline</Typography.Text>
</Layout.Stack>
{/if}
</Layout.Stack>
</Layout.Stack>
</Card.Base>
</svelte:fragment>
</WizardWithSteps>
</Wizard>
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