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Vendor Offboarding
Laura Gerhardt edited this page Apr 24, 2018
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- Accept final invoice
- CPARS
- Ensure QASP compliance
- Have issues that need still need to be open transferred for the 18F repository
- Remove vendors from Cloud.gov orgs (if they have access)
- Disable CI deployers from cloud.gov
- Shift CD to 18F repos for staging instance
- Remove from Slack
- Conduct post-mortem with just vendor
- Conduct post-mortem with whole team (including agency partner)
- Document suggested changes to a following contract
How we work
- Overview
- Onboarding Checklist
- Roles
- Agile Principles
- Skill area heuristics
- Open Forest design system
- Updating Christmas tree content
- Pilot customer response process
- POSS to FLREA Tracking
- Sprint Research Process
- Annual gap analysis process
- Manual accessibility testing process
- Feedback Tool
- Contracting and Task order Information
Technical Information
Past efforts
User Research
- Discovery Research
- Entry points to ePermit (June 2017)
- FLREA discovery sprint (July 2017)
- Law Enforcement Officer discovery sprint findings (December 2017)
- Naming the Open Forest platform
- GitHub repo research brief
- Usability Testing - for Christmas Trees
- Usability Testing - Special Uses (Non-Commercial and Outfitters modules)
- Research Plan - Update Sprint Number (Issue 489)
- Research Plan - Special Use permits evaluation content (June 2019)
- Usability Testing - Special Use permits evaluation content (June 2019)
- Research Plan - Manage User Access (Fall/Winter 2019)
Support
Support Manual
Support Guide for Frontline Staff
- Intro
- Why isn't something working?
- Where do I go to gather my firewood?
- I cannot print my permit.
- I don’t understand how to navigate through Open Forest, or how to purchase my permit online.
- I do not know how to gather firewood.
- I don’t want to purchase my permit online.
- I am not sure about the process to purchase online.
- Pay.gov looks different, is this a real site?
- What am I supposed to do with my permit once it is printed?
- I want to share my experience using Open Forest.