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Third party service contacts
Greg Walker edited this page Sep 18, 2020
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Open Forest is integrated with a number of third-party services. Here's who you can contact for help with these services:
Zahid Chaudry
- FS CIO
- zahid.chaudry@usda.gov
Albert Ahr
- FS CIO
- albert.ahr@usda.gov
Robin Hayes
- FS CIO-EAD
- robin.hayes@usda.gov
GSA Main POC
Silke Dannemann
- GSA Secondary POC
- silke.dannemann@gsa.gov
- Email cloud-gov-support@gsa.gov. Cloud.gov provides support during business hours for U.S. East and West Coasts. They don’t guarantee support outside those hours.
Abdul Qureshi
Abdul Qureshi
Forest Service contacts who’ve helped in the past:
John Weaver
Daniel Cha
Pay.gov Customer Support
- (800) 624-1373
- pay.gov.clev@clev.frb.org
Tim Spencer
-
415-806-0244
-
Slack: @tspencer
-
Slack: @github-admins
Xin Feng
Mark Awad
Ming Wei
Shadat Mahmud (OF)
Matt Reiss (OF)
Percey Lazarous
Shadat Mahmud (OF)
Matt Reiss (OF)
Tim Arnold
Jessica Heck
- 816-823-4850
- jessica.heck@usda.gov
Tim Lowden
- timothy.lowden@gsa.gov
- Slack: @timlowden
Matt Reiss
- matthew.reiss@usda.gov
- Slack: @matt_reiss
Shadat Mahmud
- shadat.mahmud@usda.gov
- Slack: @smahmud
Shadat Mahmud
- shadat.mahmud@usda.gov
- Slack: @smahmud
Matt Reiss
- matthew.reiss@usda.gov
- Slack: @matt_reiss
Barbara Pursley
Mark Rosbrook
eAuth Service Desk
- POC: Erica Hoppe
- SM.OCIO.ICAM.Services@usda.gov
Matt Reiss
- matthew.reiss@usda.gov
- Slack: @matt_reiss
Shadat Mahmud
- shadat.mahmud@usda.gov
- Slack: @smahmud
How we work
- Overview
- Onboarding Checklist
- Roles
- Agile Principles
- Skill area heuristics
- Open Forest design system
- Updating Christmas tree content
- Pilot customer response process
- POSS to FLREA Tracking
- Sprint Research Process
- Annual gap analysis process
- Manual accessibility testing process
- Feedback Tool
- Contracting and Task order Information
Technical Information
Past efforts
User Research
- Discovery Research
- Entry points to ePermit (June 2017)
- FLREA discovery sprint (July 2017)
- Law Enforcement Officer discovery sprint findings (December 2017)
- Naming the Open Forest platform
- GitHub repo research brief
- Usability Testing - for Christmas Trees
- Usability Testing - Special Uses (Non-Commercial and Outfitters modules)
- Research Plan - Update Sprint Number (Issue 489)
- Research Plan - Special Use permits evaluation content (June 2019)
- Usability Testing - Special Use permits evaluation content (June 2019)
- Research Plan - Manage User Access (Fall/Winter 2019)
Support
Support Manual
Support Guide for Frontline Staff
- Intro
- Why isn't something working?
- Where do I go to gather my firewood?
- I cannot print my permit.
- I don’t understand how to navigate through Open Forest, or how to purchase my permit online.
- I do not know how to gather firewood.
- I don’t want to purchase my permit online.
- I am not sure about the process to purchase online.
- Pay.gov looks different, is this a real site?
- What am I supposed to do with my permit once it is printed?
- I want to share my experience using Open Forest.