From bbe044e63c41033fe2c32d86db31bfd3eac6011e Mon Sep 17 00:00:00 2001 From: Richard Allitt Date: Sun, 8 Dec 2024 00:33:03 +0000 Subject: [PATCH] Add common request for bounced mail to account owners --- content/reference/common-requests.md | 12 +++++++++++- 1 file changed, 11 insertions(+), 1 deletion(-) diff --git a/content/reference/common-requests.md b/content/reference/common-requests.md index fbba0ef..272847c 100644 --- a/content/reference/common-requests.md +++ b/content/reference/common-requests.md @@ -19,7 +19,7 @@ email addresses like *{{< var >}}CRSid{{< /var >}}@srcf.net* and **The SRCF itself is not immediately responsible for content under these domains.** In the first instance, you should direct queries to the -owners of the relevant account. +owners of the relevant account and allow them time to respond. * For websites like *{{< var >}}spqr2{{< /var >}}.**user**.srcf.net* or email addresses like *{{< var >}}spqr2{{< /var >}}@srcf.net*, @@ -51,6 +51,16 @@ administrators](https://www.srcf.net/contact) if you're getting in touch about a website hosted by us under a custom domain and are unsure how to reach the site's owners. +## Bounced or undeliverable messages to account owners + +If an email to an account owner bounces, you may [ask the SRCF system +administrators](https://www.srcf.net/contact) for help with getting in +contact -- please include a copy of any bounce messages you receive. + +Note that group accounts can have multiple listed admins, and a bounce +from one of them doesn't rule out another, contactable admin still +receiving and acting on it. + ## Gain access to an existing group account [Read more about group admins and unmaintained