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Troubleshooting.md

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Troubleshooting

This file contains instructions to handle possible pitfalls you might face when setting up the sample app.

Access to the Development & Operation Service from the SAP Cloud Platform

In some cases, access to the Development & Operations service might be denied. The screenshots below display possible errors that might occur.

Error Message Error Message

Your SAP Business Technology Platform (BTP) user is not authorized to access the Development & Operations service. The following step-by-step guide explains how to fix this issue and how to receive the authorization to access the service.

Procedure to Authorize for Access the Development & Operations Service

  1. Navigate to the Development & Operations service on SAP Business Technology Platform (BTP) and choose Configure Development & Operations.
  2. In the dialog box, choose Roles.
  3. Under Roles, in the New Role section, choose the Administrator entry. In the Administrator section, choose Assign.
  4. A dialog box opens. Enter the User ID of the user that is not authorized to access the Development & Operations service. Choose Assign. Notice, that user should be the intended SAP Business Technology Platform (BTP) Administrator user.

    NOTE: The User who you assign, should have ideally the role of an administrator.

  5. Shut down and restart your browser.
  6. Now you can access the Development & Operations service.