The ergonomic ticketing tool for managing your Help Desk.
bileto.fr
Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:
- Manage your tickets (create, answer, manage their lifecycle) in a modern way (clear timeline, efficient lists, powerful search engine);
- Isolate your users and tickets in organizations;
- Finely manage roles and permissions;
- Create and answer to tickets by emails;
- Attach files to your messages;
- Login with LDAP;
- Track time, optionally through contracts;
- Import data from an external tool such as GLPI;
- Work in different environments (mobile and dark modes are available);
- And a lot more to come: see our roadmap to learn more.
It is written with Symfony and works with PHP 8.2 or 8.3. The supported databases are PostgreSQL >= 13 and MariaDB >= 10.5.
It is developed by Probesys as a community project.
Bileto is licensed under GNU Affero General Public License v3.0 or later.
Ideas, bug reports and contributions are welcome. Please follow the contributing guide.
Bileto relies on a bunch of other projects:
- esbuild
- ESLint
- Font Awesome icons
- Lexend Font
- PHP_CodeSniffer
- PHP-IMAP
- PHPStan
- PHPUnit
- Radix UI Colors
- Rector
- Stimulus
- Stylelint
- Symfony
- TinyMCE
- Turbo
Thanks to their authors!
