[16][FIX] helpdesk_mgmt: send confirmation mail at ticket creation from mail#616

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Kev-Roche wants to merge 2 commits intoOCA:16.0from akretion:16.0-fix-send_confirmation_mail_at_ticket_creation_from_mail

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Commits on Aug 31, 2024

[FIX] add tests send confirmation mail at ticket creation from mail
Kev-Roche
committed
[16.0][FIX] send confirmation mail at ticket creation from mail
Kev-Roche
committed