[18.0][FIX] helpdesk_mgmt: update kanban content and images

helpdesk_mgmt/README.rst

@@ -154,10 +154,11 @@ To create a new ticket from the kanban view:
 8. Add a description.
 9. You can also attach files to the ticket.
 
-|Tickets01|
+|Tickets01| |Tickets02|
 
 .. |Tickets_Kanban| image:: https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
 .. |Tickets01| image:: https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets01.PNG
+.. |Tickets02| image:: https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets02.PNG
 
 Known issues / Roadmap
 ======================
@@ -244,6 +245,10 @@ Contributors
 
    -  Houzéfa Abbasbhay
 
+-  `Kencove <https://kencove.com>`__:
+
+   -  Mohamed Alkobrosli
+
 Maintainers
 -----------
 

helpdesk_mgmt/controllers/myaccount.py

@@ -3,7 +3,7 @@
 from collections import OrderedDict
 from operator import itemgetter
 
-from odoo import _, http
+from odoo import http
 from odoo.exceptions import AccessError, MissingError
 from odoo.http import request
 from odoo.osv.expression import AND, OR
@@ -64,7 +64,7 @@ def portal_my_tickets(
         )
 
         searchbar_filters = {
-            "all": {"label": _("All"), "domain": []},
+            "all": {"label": self.env._("All"), "domain": []},
         }
         for stage in request.env["helpdesk.ticket.stage"].search([]):
             searchbar_filters[str(stage.id)] = {
@@ -199,42 +199,42 @@ def _ticket_get_page_view_values(self, ticket, access_token, **kwargs):
     def _ticket_get_searchbar_sortings(self):
         return {
             "date": {
-                "label": _("Newest"),
+                "label": self.env._("Newest"),
                 "order": "create_date desc",
                 "sequence": 1,
             },
-            "name": {"label": _("Title"), "order": "name", "sequence": 2},
-            "stage": {"label": _("Stage"), "order": "stage_id", "sequence": 3},
+            "name": {"label": self.env._("Title"), "order": "name", "sequence": 2},
+            "stage": {"label": self.env._("Stage"), "order": "stage_id", "sequence": 3},
             "update": {
-                "label": _("Last Stage Update"),
+                "label": self.env._("Last Stage Update"),
                 "order": "last_stage_update desc",
                 "sequence": 4,
             },
         }
 
     def _ticket_get_searchbar_groupby(self):
         values = {
-            "none": {"input": "none", "label": _("None"), "order": 1},
+            "none": {"input": "none", "label": self.env._("None"), "order": 1},
             "category": {
                 "input": "category",
-                "label": _("Category"),
+                "label": self.env._("Category"),
                 "order": 2,
             },
-            "stage": {"input": "stage", "label": _("Stage"), "order": 3},
+            "stage": {"input": "stage", "label": self.env._("Stage"), "order": 3},
         }
         return dict(sorted(values.items(), key=lambda item: item[1]["order"]))
 
     def _ticket_get_searchbar_inputs(self):
         values = {
-            "all": {"input": "all", "label": _("Search in All"), "order": 1},
+            "all": {"input": "all", "label": self.env._("Search in All"), "order": 1},
             "number": {
                 "input": "number",
-                "label": _("Search in Number"),
+                "label": self.env._("Search in Number"),
                 "order": 2,
             },
             "name": {
                 "input": "name",
-                "label": _("Search in Title"),
+                "label": self.env._("Search in Title"),
                 "order": 3,
             },
         }

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -1,4 +1,4 @@
-from odoo import _, api, fields, models, tools
+from odoo import api, fields, models, tools
 from odoo.exceptions import AccessError
 
 
@@ -241,7 +241,7 @@ def message_new(self, msg, custom_values=None):
         if custom_values is None:
             custom_values = {}
         defaults = {
-            "name": msg.get("subject") or _("No Subject"),
+            "name": msg.get("subject") or self.env._("No Subject"),
             "description": msg.get("body"),
             "partner_email": msg.get("from"),
             "partner_id": msg.get("author_id"),
@@ -287,13 +287,15 @@ def _message_get_suggested_recipients(self):
             for ticket in self:
                 if ticket.partner_id:
                     ticket._message_add_suggested_recipient(
-                        recipients, partner=ticket.partner_id, reason=_("Customer")
+                        recipients,
+                        partner=ticket.partner_id,
+                        reason=self.env._("Customer"),
                     )
                 elif ticket.partner_email:
                     ticket._message_add_suggested_recipient(
                         recipients,
                         email=ticket.partner_email,
-                        reason=_("Customer Email"),
+                        reason=self.env._("Customer Email"),
                     )
         except AccessError:
             # no read access rights -> just ignore suggested recipients because this

helpdesk_mgmt/readme/CONTRIBUTORS.md

@@ -27,3 +27,5 @@
   - David Alonso
 - [XCG Consulting](https://xcg-consulting.fr):
   - Houzéfa Abbasbhay
+- [Kencove](https://kencove.com):
+  - Mohamed Alkobrosli

helpdesk_mgmt/readme/USAGE.md

@@ -19,3 +19,4 @@ To create a new ticket from the kanban view:
 9.  You can also attach files to the ticket.
 
 ![Tickets01](../static/description/Tickets01.PNG)
+![Tickets02](../static/description/Tickets02.PNG)

helpdesk_mgmt/security/helpdesk_security.xml

@@ -56,47 +56,47 @@
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_category_comp_rule" model="ir.rule">
             <field name="name">Helpdesk Category Company Rule</field>
             <field name="model_id" ref="model_helpdesk_ticket_category" />
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_channel_comp_rule" model="ir.rule">
             <field name="name">Helpdesk Channel Company Rule</field>
             <field name="model_id" ref="model_helpdesk_ticket_channel" />
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_stage_comp_rule" model="ir.rule">
             <field name="name">Helpdesk Stage Company Rule</field>
             <field name="model_id" ref="model_helpdesk_ticket_stage" />
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_tag_comp_rule" model="ir.rule">
             <field name="name">Helpdesk Tag Company Rule</field>
             <field name="model_id" ref="model_helpdesk_ticket_tag" />
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_team_comp_rule" model="ir.rule">
             <field name="name">Helpdesk Team Company Rule</field>
             <field name="model_id" ref="model_helpdesk_ticket_team" />
             <field name="global" eval="True" />
             <field
                 name="domain_force"
-            >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+            >[('company_id', 'in', company_ids + [False])]</field>
         </record>
         <record id="helpdesk_ticket_team_portal_rule" model="ir.rule">
             <field name="name">Helpdesk Team Portal Rule</field>

helpdesk_mgmt/static/description/index.html

@@ -505,7 +505,7 @@ <h1><a class="toc-backref" href="#toc-entry-8">Usage</a></h1>
 <li>Add a description.</li>
 <li>You can also attach files to the ticket.</li>
 </ol>
-<p><img alt="Tickets01" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets01.PNG" /></p>
+<p><img alt="Tickets01" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets01.PNG" /> <img alt="Tickets02" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets02.PNG" /></p>
 </div>
 <div class="section" id="known-issues-roadmap">
 <h1><a class="toc-backref" href="#toc-entry-9">Known issues / Roadmap</a></h1>
@@ -591,6 +591,10 @@ <h2><a class="toc-backref" href="#toc-entry-13">Contributors</a></h2>
 <li>Houzéfa Abbasbhay</li>
 </ul>
 </li>
+<li><a class="reference external" href="https://kencove.com">Kencove</a>:<ul>
+<li>Mohamed Alkobrosli</li>
+</ul>
+</li>
 </ul>
 </div>
 <div class="section" id="maintainers">

helpdesk_mgmt/views/helpdesk_dashboard_views.xml

@@ -12,7 +12,7 @@
                 <field name="todo_ticket_count_unattended" />
                 <field name="todo_ticket_count_high_priority" />
                 <templates>
-                    <t t-name="kanban-menu">
+                    <t t-name="menu">
                         <div class="o_kanban_card_manage_section">
                             <div role="menuitem" class="o_kanban_manage_reports">
                                 <div class="o_kanban_card_manage_title ps-4 pb-1">

helpdesk_mgmt/views/helpdesk_ticket_stage_views.xml

@@ -47,7 +47,6 @@
                     </div>
                     <group name="main">
                         <group name="main_left">
-                            <field name="sequence" />
                             <field name="mail_template_id" />
                             <field name="team_ids" widget="many2many_tags" />
                             <field

helpdesk_mgmt/views/helpdesk_ticket_team_views.xml

@@ -111,28 +111,20 @@
                                     <field name="id" />
                                     <field name="name" />
                                     <templates>
-                                        <t t-name="kanban-box">
-                                            <div
-                                                class="oe_kanban_global_click"
-                                                style="max-width: 200px"
-                                            >
-                                                <div class="o_kanban_record_top">
-                                                    <img
-                                                        t-att-src="kanban_image('res.users', 'image_128', record.id.raw_value)"
-                                                        class="oe_avatar oe_kanban_avatar_smallbox o_image_40_cover mb0"
-                                                        alt="Avatar"
-                                                    />
-                                                    <div
-                                                        class="o_kanban_record_headings ml8"
-                                                    >
-                                                        <strong
-                                                            class="o_kanban_record_title"
-                                                        >
-                                                            <field name="name" />
-                                                        </strong>
-                                                    </div>
-                                                </div>
-                                            </div>
+                                        <t t-name="card" class="flex-row">
+                                            <aside class="o_kanban_aside_full">
+                                                <field
+                                                    name="avatar_128"
+                                                    class="o_kanban_image_fill w-100"
+                                                    widget="image"
+                                                    options="{'img_class': 'object-fit-cover'}"
+                                                    alt="Avatar"
+                                                />
+                                            </aside>
+
+                                            <main class="ps-2 ps-md-0">
+                                                <field name="name" class="fw-bold" />
+                                            </main>
                                         </t>
                                     </templates>
                                 </kanban>

helpdesk_mgmt/views/helpdesk_ticket_views.xml

@@ -312,6 +312,7 @@
                                 />
                                 <field name="activity_ids" widget="kanban_activity" />
                             </div>
+                            <field name="kanban_state" widget="state_selection" />
                             <field
                                 name="user_id"
                                 widget="many2one_avatar_user"