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Update troubleshooting.md
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infopetal committed Dec 3, 2024
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MSU does not troubleshoot image asset issues, but you can follow the below steps so that the issue can be logged for reference by [Digital Collections Services](/metadata-documentation/resources/glossary/#digital-collections-services).

1. Report issues with image assets via the DC Feedback Form

1. Open the record in Digital Collections with the image asset issue

2. Click the **Feedback** button in the lower left corner

3. Explain the issue and click **Send**
1. Click the **Feedback** button in the lower left corner
1. Explain the issue and click **Send**

For MSU Staff
{: .d-inline .v-align-middle .label .label-purple .mx-1 }

1. If you receive a new digitization approval where an image asset has an issue (such as image quality, distortion, or orientation), contact the [Manager, Metadata Services](/metadata-documentation/contact/#our-team)

2. If you encounter issues with image assets outside of the new digitization workflow, submit it via the DC Feedback Form, see steps above

1. If you encounter issues with image assets outside of the new digitization workflow, submit it via the DC Feedback Form, see steps above

#### Audio and Moving Image Asset Issues in MMS/DC

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1. If you did not create the capture in error, navigate to the **Capture inventory** tab of the capture’s item record
1. If the item is on a recently created [work order](/metadata-documentation/workflows/digitization/wos/) with a **Draft** __or **Submitted** __status, no action is required as the capture is likely awaiting digitization
2. If the item is not on a recently created [work order](/metadata-documentation/workflows/digitization/wos/) with a **Draft** or **Submitted** status
1. If there are **image\_id** values present in the **Capture IDs** field, follow the instructions on the [Orphan Image Assets Log](https://docs.google.com/spreadsheets/d/1BB85F6kqpaY9yVmShTf0ksZSH51ZxH4oOPMvXR2tldY/edit?gid=2059872853#gid=2059872853)
1. If there are no **image\_id** values present in the **Capture IDs** field, follow the instructions on the [Captures With No Assets Log](https://docs.google.com/spreadsheets/d/1IUelXEJAtj9qbp0RmVTQ3KxFO7izTt8viQS9j9j-ZAs/edit?gid=2059872853#gid=2059872853)
1. If there are **image_id** values present in the **Capture IDs** field, follow the instructions on the [Orphan Image Assets Log](https://docs.google.com/spreadsheets/d/1BB85F6kqpaY9yVmShTf0ksZSH51ZxH4oOPMvXR2tldY/edit?gid=2059872853#gid=2059872853)
1. If there are no **image_id** values present in the **Capture IDs** field, follow the instructions on the [Captures With No Assets Log](https://docs.google.com/spreadsheets/d/1IUelXEJAtj9qbp0RmVTQ3KxFO7izTt8viQS9j9j-ZAs/edit?gid=2059872853#gid=2059872853)
1. If you created the capture in error, see [Deleting Captures](/metadata-documentation/workflows/remediation/deleting/#deleting-captures)

#### Capture Records in MMS with Inaccurate Captured Status
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## See Also
- [Contact Form](/metadata-documentation/contact/form/) for non-MSU staff to report issues to MSU
- [Metadata Feedback](/metadata-documentation/workflows/remediation/feedback/) for an overview of reviewing feedback relating to metadata MMS and DC for MSU staff
- [Removal of Captures with Broken Image Assets \[Pilot\] 🔒](https://github.com/NYPL/metadata-projects/tree/main/x_completed/2022-2023_removal-of-caps-w-broken-image-assets_pilot) on GitHub for additional documentation of a workflow related to broken image assets
- [Removal of Captures with Broken Image Assets [Pilot] 🔒](https://github.com/NYPL/metadata-projects/tree/main/x_completed/2022-2023_removal-of-caps-w-broken-image-assets_pilot) on GitHub for additional documentation of a workflow related to broken image assets

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