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Mutually exclusive with the address field."}}},"DomainRole":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the role"},"name":{"type":"string","description":"The name of the role"}}},"Geolocation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc."},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this geolocation client as the primary on a PATCH"},"latitude":{"type":"number","format":"double"},"longitude":{"type":"number","format":"double"},"country":{"type":"string"},"region":{"type":"string"},"city":{"type":"string"},"locations":{"type":"array","items":{"$ref":"#/definitions/LocationDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Group":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GroupContact":{"type":"object","required":["address","mediaType","type"],"properties":{"address":{"type":"string","description":"Phone number for this contact type"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"type":{"type":"string","description":"Contact type of the address","enum":["GROUPRING","GROUPPHONE"]},"mediaType":{"type":"string","description":"Media type of the address","enum":["PHONE"]}}},"Location":{"type":"object","properties":{"id":{"type":"string"},"floorplanId":{"type":"string"},"coordinates":{"type":"object","additionalProperties":{"type":"number","format":"double"}},"notes":{"type":"string"},"locationDefinition":{"$ref":"#/definitions/LocationDefinition"}}},"LocationAddress":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryName":{"type":"string"},"state":{"type":"string"},"street1":{"type":"string"},"street2":{"type":"string"},"zipcode":{"type":"string"}}},"LocationDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"address":{"$ref":"#/definitions/LocationAddress"},"addressVerified":{"type":"boolean"},"emergencyNumber":{"$ref":"#/definitions/LocationEmergencyNumber"},"state":{"type":"string","description":"Current activity status of the location.","enum":["active","deleted"]},"version":{"type":"integer","format":"int32"},"path":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocationEmergencyNumber":{"type":"object","properties":{"e164":{"type":"string"},"number":{"type":"string"},"type":{"type":"string","description":"The type of emergency number.","enum":["default","elin"]}}},"MediaSummary":{"type":"object","properties":{"contactCenter":{"$ref":"#/definitions/MediaSummaryDetail"},"enterprise":{"$ref":"#/definitions/MediaSummaryDetail"}}},"MediaSummaryDetail":{"type":"object","properties":{"active":{"type":"integer","format":"int32"},"acw":{"type":"integer","format":"int32"}}},"OutOfOffice":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"startDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"active":{"type":"boolean"},"indefinite":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PresenceDefinition":{"type":"object","properties":{"id":{"type":"string","description":"description"},"systemPresence":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"conjunction":{"type":"string","enum":["AND","OR"]},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionValue"}},"terms":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionNode"}}}},"ResourceConditionValue":{"type":"object","properties":{"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]},"value":{"type":"string"}}},"ResourcePermissionPolicy":{"type":"object","properties":{"id":{"type":"string"},"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSetKey":{"type":"string"},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/ResourceConditionNode"},"namedResources":{"type":"array","items":{"type":"string"}},"resourceCondition":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"RoutingStatus":{"type":"object","properties":{"userId":{"type":"string","description":"The userId of the agent"},"status":{"type":"string","description":"Indicates the Routing State of the agent. A value of OFF_QUEUE will be returned if the specified user does not exist.","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"startTime":{"type":"string","format":"date-time","description":"The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"User":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserAuthorization":{"type":"object","properties":{"roles":{"type":"array","items":{"$ref":"#/definitions/DomainRole"}},"permissions":{"type":"array","description":"A collection of the permissions granted by all assigned roles","readOnly":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","description":"The policies configured for assigned permissions.","readOnly":true,"items":{"$ref":"#/definitions/ResourcePermissionPolicy"}}}},"UserConversationSummary":{"type":"object","properties":{"userId":{"type":"string"},"call":{"$ref":"#/definitions/MediaSummary"},"callback":{"$ref":"#/definitions/MediaSummary"},"email":{"$ref":"#/definitions/MediaSummary"},"message":{"$ref":"#/definitions/MediaSummary"},"chat":{"$ref":"#/definitions/MediaSummary"},"socialExpression":{"$ref":"#/definitions/MediaSummary"},"video":{"$ref":"#/definitions/MediaSummary"}}},"UserImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"UserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"source":{"type":"string","description":"Represents the source where the Presence was set. Some examples are: PURECLOUD, LYNC, OUTLOOK, etc."},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this presence source as the primary on a PATCH"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserStation":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this station","readOnly":true},"name":{"type":"string"},"type":{"type":"string"},"associatedUser":{"$ref":"#/definitions/User"},"associatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"defaultUser":{"$ref":"#/definitions/User"},"providerInfo":{"type":"object","description":"Provider-specific info for this station, e.g. { \"edgeGroupId\": \"ffe7b15c-a9cc-4f4c-88f5-781327819a49\" }","additionalProperties":{"type":"string"}}}},"UserStations":{"type":"object","properties":{"associatedStation":{"description":"Current associated station for this user.","readOnly":true,"$ref":"#/definitions/UserStation"},"effectiveStation":{"description":"The station where the user can be reached based on their default and associated station.","readOnly":true,"$ref":"#/definitions/UserStation"},"defaultStation":{"description":"Default station to be used if not associated with a station.","readOnly":true,"$ref":"#/definitions/UserStation"},"lastAssociatedStation":{"description":"Last associated station for this user.","readOnly":true,"$ref":"#/definitions/UserStation"}}},"WfmUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/User"}}}},"UserSchedule":{"type":"object","properties":{"shifts":{"type":"array","description":"The shifts that belong to this schedule","items":{"$ref":"#/definitions/UserScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Markers to indicate a full day time off request, relative to the management unit time zone","items":{"$ref":"#/definitions/UserScheduleFullDayTimeOffMarker"}}},"description":"A schedule for a single user over a given time range"},"UserScheduleActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this activity, in ISO-8601 format"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length in minutes for this activity"},"description":{"type":"string","description":"Description for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity is paid"},"isDstFallback":{"type":"boolean","description":"Whether this activity spans a DST fallback"}},"description":"Represents a single activity in a user's shift"},"UserScheduleContainer":{"type":"object","properties":{"managementUnitTimeZone":{"type":"string","description":"The reference time zone used for the management unit"},"userSchedules":{"type":"object","description":"Map of user id to user schedule","additionalProperties":{"$ref":"#/definitions/UserSchedule"}}},"description":"Container object to hold a map of user schedules"},"UserScheduleFullDayTimeOffMarker":{"type":"object","properties":{"managementUnitDate":{"type":"string","description":"The date associated with the time off request that this marker corresponds to. Date only, in ISO-8601 format"},"activityCodeId":{"type":"string","description":"The id for the activity code. Look up a map of activity codes with the activities route"},"isPaid":{"type":"boolean","description":"Whether this is paid time off"},"lengthInMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this time off marker"},"description":{"type":"string","description":"The description associated with the time off request that this marker corresponds to"}},"description":"Marker to indicate an approved full day time off request"},"UserScheduleShift":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length of this shift in minutes"},"activities":{"type":"array","description":"List of activities in this shift","items":{"$ref":"#/definitions/UserScheduleActivity"}}},"description":"Single shift in a user's schedule"},"UserListScheduleRequestBody":{"type":"object","required":["endDate","startDate","userIds"],"properties":{"userIds":{"type":"array","description":"The user ids for which to fetch schedules","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"}},"description":"Request body for fetching the schedule for a group of users over a given time range"},"TimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","isFullDayRequest","markedAsRead","status","user"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user associated with this TimeOffRequest","$ref":"#/definitions/User"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this TimeOffRequest"},"status":{"type":"string","description":"The administrative status of this TimeOffRequest","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"The start date-times for partial day requests. Required if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this TimeOffRequest in minutes"},"notes":{"type":"string","description":"The notes as input by the one who entered the TimeOffRequest"},"submittedBy":{"description":"The user who submitted this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"reviewedBy":{"description":"The user who reviewed this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"modifiedBy":{"description":"The user who last modified this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"fullDayManagementUnitDates":{"type":"array","description":"ISO-8601 date only with no timezones. Should be interpreted in the Management Unit's configured time zone. Required if isFullDayRequest == true","items":{"type":"string"}}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequest"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntradayDataGroup":{"type":"object","properties":{"mediaType":{"type":"string","description":"The media type associated with this intraday group","enum":["Voice","Chat","Email","Callback","Message"]},"forecastDataPerInterval":{"type":"array","description":"Forecast data for this date range","items":{"$ref":"#/definitions/IntradayForecastData"}},"scheduleDataPerInterval":{"type":"array","description":"Schedule data for this date range","items":{"$ref":"#/definitions/IntradayScheduleData"}},"historicalAgentDataPerInterval":{"type":"array","description":"Historical agent data for this date range","items":{"$ref":"#/definitions/IntradayHistoricalAgentData"}},"historicalQueueDataPerInterval":{"type":"array","description":"Historical queue data for this date range","items":{"$ref":"#/definitions/IntradayHistoricalQueueData"}},"performancePredictionAgentDataPerInterval":{"type":"array","description":"Performance prediction data for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionAgentData"}},"performancePredictionQueueDataPerInterval":{"type":"array","description":"Performance prediction data for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionQueueData"}}}},"IntradayForecastData":{"type":"object","properties":{"offered":{"type":"number","format":"double","description":"The number of interactions routed into the queue for the given media type(s) for an agent to answer"},"averageTalkTimeSeconds":{"type":"number","format":"double","description":"The average time in seconds an agent spends interacting with a customer"},"averageAfterCallWorkSeconds":{"type":"number","format":"double","description":"The average time in seconds spent in after-call work. After-call work is the work that an agent performs immediately following an interaction"}}},"IntradayHistoricalAgentData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"number","format":"double","description":"The total on-queue time in seconds for all agents in this group"},"interactingTimeSeconds":{"type":"number","format":"double","description":"The total time spent interacting in seconds for all agents in this group"}}},"IntradayHistoricalQueueData":{"type":"object","properties":{"offered":{"type":"integer","format":"int32","description":"The number of interactions routed into the queue for the given media type(s) for an agent to answer"},"completed":{"type":"integer","format":"int32","description":"The number of interactions completed"},"answered":{"type":"integer","format":"int32","description":"The number of interactions answered by an agent in a given period"},"abandoned":{"type":"integer","format":"int32","description":"The number of customers who disconnect before connecting with an agent"},"averageTalkTimeSeconds":{"type":"number","format":"double","description":"The average time in seconds an agent spends interacting with a customer per talk segment for a defined period of time"},"averageAfterCallWorkSeconds":{"type":"number","format":"double","description":"The average time in seconds spent in after-call work. After-call work is the work that an agent performs immediately following an interaction"},"serviceLevelPercent":{"type":"number","format":"double","description":"Percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"The average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"}}},"IntradayMetric":{"type":"object","properties":{"category":{"type":"string","description":"The metric category","enum":["ForecastData","ScheduleData","HistoricalQueueData","HistoricalAgentData","PerformancePredictionQueueData","PerformancePredictionAgentData"]},"version":{"type":"string","description":"The current version id for this metric category"}}},"IntradayPerformancePredictionAgentData":{"type":"object","properties":{"interactingTimeSeconds":{"type":"number","format":"double","description":"The total time spent interacting in seconds for all agents in this group"}}},"IntradayPerformancePredictionQueueData":{"type":"object","properties":{"serviceLevelPercent":{"type":"number","format":"double","description":"Predicted percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"},"numberOfInteractions":{"type":"number","format":"double","description":"Predicted number of interactions"}}},"IntradayResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the date range for which this data applies. This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endDate":{"type":"string","format":"date-time","description":"The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The aggregation period in minutes, which determines the interval duration of the returned data"},"numberOfIntervals":{"type":"integer","format":"int32","description":"The total number of time intervals represented by this data"},"metrics":{"type":"array","description":"The metrics to which this data corresponds","items":{"$ref":"#/definitions/IntradayMetric"}},"noDataReason":{"type":"string","description":"If not null, the reason there was no data for the request","enum":["NoWeekData","NoPublishedSchedule","NoSourceForecast"]},"queueIds":{"type":"array","description":"The IDs of the queues this data corresponds to","items":{"type":"string"}},"intradayDataGroupings":{"type":"array","description":"Intraday data grouped by a single media type and set of queue IDs","items":{"$ref":"#/definitions/IntradayDataGroup"}}}},"IntradayScheduleData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"integer","format":"int32","description":"The total scheduled on-queue time in seconds for all agents in this group"},"scheduledTimeSeconds":{"type":"integer","format":"int32","description":"The total scheduled time in seconds for all agents in this group"}}},"IntradayQueryDataCommand":{"type":"object","required":["endDate","metrics","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the requested date range in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End date of the requested date range in ISO-8601 format. Must be within the same 7 day schedule week as defined by the management unit's start day of week"},"metrics":{"type":"array","description":"The metrics to validate","items":{"$ref":"#/definitions/IntradayMetric"}},"queueIds":{"type":"array","description":"The queue IDs for which to fetch data. Omitting or passing an empty list will return all available queues","items":{"type":"string"}},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval for which to aggregate the data. Optional, defaults to 15"}}},"ManagementUnit":{"type":"object","required":["metadata","version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startDayOfWeek":{"type":"string","description":"Start day of week for scheduling and forecasting purposes","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for the management unit in standard Olson Format (See https://en.wikipedia.org/wiki/Tz_database)"},"settings":{"description":"The configuration settings for this management unit","$ref":"#/definitions/ManagementUnitSettings"},"version":{"type":"integer","format":"int32","description":"The version of the underlying entity. Deprecated, use metadata field instead"},"dateModified":{"type":"string","format":"date-time","description":"The date and time at which this entity was last modified. Deprecated, use metadata field instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"modifiedBy":{"description":"The user who last modified this entity. Deprecated, use metadata field instead","readOnly":true,"$ref":"#/definitions/UserReference"},"metadata":{"description":"Version info metadata for this management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Management Unit object for Workforce Management"},"Annotation":{"type":"object","required":["agentScoreModifier","customerScoreModifier"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string"},"location":{"type":"integer","format":"int64","description":"Offset of annotation in milliseconds."},"durationMs":{"type":"integer","format":"int64","description":"Duration of annotation in milliseconds."},"absoluteLocation":{"type":"integer","format":"int64","description":"Offset of annotation (milliseconds) from start of recording."},"absoluteDurationMs":{"type":"integer","format":"int64","description":"Duration of annotation (milliseconds)."},"recordingLocation":{"type":"integer","format":"int64","description":"Offset of annotation (milliseconds) from start of recording, adjusted for any recording cuts"},"recordingDurationMs":{"type":"integer","format":"int64","description":"Duration of annotation (milliseconds), adjusted for any recording cuts."},"user":{"description":"User that created this annotation (if any).","$ref":"#/definitions/User"},"description":{"type":"string","description":"Text of annotation."},"keywordName":{"type":"string","description":"The word or phrase which is being looked for with speech recognition."},"confidence":{"type":"number","format":"float","description":"Actual confidence that this is an accurate match."},"keywordSetId":{"type":"string","description":"A unique identifier for the keyword set to which this spotted keyword belongs."},"keywordSetName":{"type":"string","description":"The keyword set to which this spotted keyword belongs."},"utterance":{"type":"string","description":"The phonetic spellings for the phrase and alternate spellings."},"timeBegin":{"type":"string","description":"Beginning time offset of the keyword spot match."},"timeEnd":{"type":"string","description":"Ending time offset of the keyword spot match."},"keywordConfidenceThreshold":{"type":"string","description":"Configured sensitivity threshold that can be increased to lower false positives or decreased to reduce false negatives."},"agentScoreModifier":{"type":"string","description":"A modifier to the evaluation score when the phrase is spotted in the agent channel."},"customerScoreModifier":{"type":"string","description":"A modifier to the evaluation score when the phrase is spotted in the customer channel."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChatMessage":{"type":"object","properties":{"body":{"type":"string"},"id":{"type":"string"},"to":{"type":"string"},"from":{"type":"string"},"utc":{"type":"string"},"chat":{"type":"string"},"message":{"type":"string"},"type":{"type":"string"},"user":{"$ref":"#/definitions/ChatMessageUser"}}},"ChatMessageUser":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"displayName":{"type":"string"},"username":{"type":"string"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}}}},"ContactAddress":{"type":"object","properties":{"address1":{"type":"string"},"address2":{"type":"string"},"city":{"type":"string"},"state":{"type":"string"},"postalCode":{"type":"string"},"countryCode":{"type":"string"}}},"EmailAddress":{"type":"object","properties":{"email":{"type":"string"},"name":{"type":"string"}}},"EmailAttachment":{"type":"object","properties":{"name":{"type":"string"},"contentPath":{"type":"string"},"contentType":{"type":"string"},"attachmentId":{"type":"string"},"contentLength":{"type":"integer","format":"int32"}}},"ExternalContact":{"type":"object","required":["firstName","lastName"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"firstName":{"type":"string","description":"The first name of the contact."},"middleName":{"type":"string"},"lastName":{"type":"string","description":"The last name of the contact."},"salutation":{"type":"string"},"title":{"type":"string"},"workPhone":{"$ref":"#/definitions/PhoneNumber"},"cellPhone":{"$ref":"#/definitions/PhoneNumber"},"homePhone":{"$ref":"#/definitions/PhoneNumber"},"otherPhone":{"$ref":"#/definitions/PhoneNumber"},"workEmail":{"type":"string"},"personalEmail":{"type":"string"},"otherEmail":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"twitterId":{"$ref":"#/definitions/TwitterId"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"externalOrganization":{"$ref":"#/definitions/ExternalOrganization"},"surveyOptOut":{"type":"boolean"},"externalSystemUrl":{"type":"string","description":"Identifies an external system-of-record resource that may have more detailed information on the contact"},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. Read-only, and only populated when requested via expand param.","readOnly":true,"items":{"$ref":"#/definitions/ExternalDataSource"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalDataSource":{"type":"object","properties":{"platform":{"type":"string","description":"The platform that was the source of the data. Example: a CRM like SALESFORCE.","enum":["SALESFORCE"]},"url":{"type":"string","description":"An URL that links to the source record that contributed data to the associated entity."}},"description":"Describes a link to a record in an external system that contributed data to a Relate record"},"ExternalOrganization":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the company."},"companyType":{"type":"string"},"industry":{"type":"string"},"primaryContactId":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"phoneNumber":{"$ref":"#/definitions/PhoneNumber"},"faxNumber":{"$ref":"#/definitions/PhoneNumber"},"employeeCount":{"type":"integer","format":"int64"},"revenue":{"type":"integer","format":"int64"},"tags":{"type":"array","items":{"type":"string"}},"websites":{"type":"array","items":{"type":"string"}},"tickers":{"type":"array","items":{"$ref":"#/definitions/Ticker"}},"twitterId":{"$ref":"#/definitions/TwitterId"},"externalSystemUrl":{"type":"string","description":"Identifies an external system-of-record resource that may have more detailed information on the organization"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"trustor":{"$ref":"#/definitions/Trustor"},"externalDataSources":{"type":"array","description":"Links to the sources of data (e.g. one source might be a CRM) that contributed data to this record. Read-only, and only populated when requested via expand param.","readOnly":true,"items":{"$ref":"#/definitions/ExternalDataSource"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MediaResult":{"type":"object","properties":{"mediaUri":{"type":"string"},"waveformData":{"type":"array","items":{"type":"number","format":"float"}}}},"OrgUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH."},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"organization":{"$ref":"#/definitions/Organization"}}},"Organization":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"defaultLanguage":{"type":"string","description":"The default language for this organization. Example: 'en'"},"defaultCountryCode":{"type":"string","description":"The default country code for this organization. Example: 'US'"},"thirdPartyOrgName":{"type":"string","description":"The short name for the organization. This field is globally unique and cannot be changed.","readOnly":true},"thirdPartyURI":{"type":"string","format":"uri"},"domain":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The current version of the organization."},"state":{"type":"string","description":"The current state. Examples are active, inactive, deleted.","enum":["active","inactive","deleted"]},"defaultSiteId":{"type":"string"},"supportURI":{"type":"string","description":"Email address where support tickets are sent to."},"voicemailEnabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"features":{"type":"object","description":"The state of features available for the organization.","readOnly":true,"additionalProperties":{"type":"boolean"}}}},"PhoneNumber":{"type":"object","properties":{"display":{"type":"string"},"extension":{"type":"integer","format":"int64"},"acceptsSMS":{"type":"boolean"},"userInput":{"type":"string"},"e164":{"type":"string"},"countryCode":{"type":"string"}}},"Recording":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversationId":{"type":"string"},"path":{"type":"string"},"startTime":{"type":"string"},"endTime":{"type":"string"},"media":{"type":"string","description":"The type of media that the recording is. At the moment that could be audio, chat, or email."},"annotations":{"type":"array","description":"Annotations that belong to the recording.","items":{"$ref":"#/definitions/Annotation"}},"transcript":{"type":"array","description":"Represents a chat transcript","items":{"$ref":"#/definitions/ChatMessage"}},"emailTranscript":{"type":"array","description":"Represents an email transcript","items":{"$ref":"#/definitions/RecordingEmailMessage"}},"messagingTranscript":{"type":"array","description":"Represents a messaging transcript","items":{"$ref":"#/definitions/RecordingMessagingMessage"}},"fileState":{"type":"string","description":"Represents the current file state for a recording. Examples: Uploading, Archived, etc","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING","ERROR"]},"restoreExpirationTime":{"type":"string","format":"date-time","description":"The amount of time a restored recording will remain restored before being archived again. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"mediaUris":{"type":"object","description":"The different mediaUris for the recording.","additionalProperties":{"$ref":"#/definitions/MediaResult"}},"estimatedTranscodeTimeMs":{"type":"integer","format":"int64"},"actualTranscodeTimeMs":{"type":"integer","format":"int64"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"users":{"type":"array","description":"The users participating in the conversation","items":{"$ref":"#/definitions/User"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingEmailMessage":{"type":"object","properties":{"htmlBody":{"type":"string"},"textBody":{"type":"string"},"id":{"type":"string"},"to":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"$ref":"#/definitions/EmailAddress"},"subject":{"type":"string"},"attachments":{"type":"array","items":{"$ref":"#/definitions/EmailAttachment"}},"time":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"RecordingMessagingMessage":{"type":"object","properties":{"from":{"type":"string"},"fromUser":{"$ref":"#/definitions/User"},"fromExternalContact":{"$ref":"#/definitions/ExternalContact"},"to":{"type":"string"},"timestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"messageText":{"type":"string"}}},"Ticker":{"type":"object","required":["exchange","symbol"],"properties":{"symbol":{"type":"string","description":"The ticker symbol for this organization. Example: ININ, AAPL, MSFT, etc."},"exchange":{"type":"string","description":"The exchange for this ticker symbol. Examples: NYSE, FTSE, NASDAQ, etc."}}},"Trustor":{"type":"object","required":["enabled"],"properties":{"id":{"type":"string","description":"Organization Id for this trust.","readOnly":true},"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"dateCreated":{"type":"string","format":"date-time","description":"Date Trust was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"createdBy":{"description":"User that created trust.","readOnly":true,"$ref":"#/definitions/OrgUser"},"organization":{"description":"Organization associated with this trust.","readOnly":true,"$ref":"#/definitions/Organization"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TwitterId":{"type":"object","properties":{"id":{"type":"string","description":"twitter user.id_str"},"name":{"type":"string","description":"twitter user.name"},"screenName":{"type":"string","description":"twitter user.screen_name"},"verified":{"type":"boolean","description":"whether this data has been verified using the twitter API","readOnly":true},"profileUrl":{"type":"string","description":"url of user's twitter profile","readOnly":true}},"description":"User information for a twitter account"},"LicenseUpdateStatus":{"type":"object","properties":{"userId":{"type":"string"},"licenseId":{"type":"string"},"result":{"type":"string"}}},"LicenseAssignmentRequest":{"type":"object","required":["licenseId","userIdsAdd","userIdsRemove"],"properties":{"licenseId":{"type":"string","description":"The id of the license to assign/unassign."},"userIdsAdd":{"type":"array","description":"The ids of users to assign this license to.","uniqueItems":true,"items":{"type":"string"}},"userIdsRemove":{"type":"array","description":"The ids of users to unassign this license from.","uniqueItems":true,"items":{"type":"string"}}}},"LicenseBatchAssignmentRequest":{"type":"object","required":["assignments"],"properties":{"assignments":{"type":"array","description":"The list of license assignment updates to make.","items":{"$ref":"#/definitions/LicenseAssignmentRequest"}}}},"AddressableEntityUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LicenseOrganization":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"licenses":{"type":"object","additionalProperties":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/AddressableEntityUser"}}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Actions":{"type":"object","properties":{"skillsToRemove":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/SkillsToRemove"}}}},"AcwSettings":{"type":"object","properties":{"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["MANDATORY","OPTIONAL","MANDATORY_TIMEOUT","MANDATORY_FORCED_TIMEOUT"]},"timeoutMs":{"type":"integer","format":"int32","description":"The amount of time the agent can stay in ACW (Min: 1 sec, Max: 1 day). Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."}}},"Address":{"type":"object","properties":{"name":{"type":"string","description":"This will be nameRaw if present, or a locality lookup of the address field otherwise."},"nameRaw":{"type":"string","description":"The name as close to the bits on the wire as possible."},"addressNormalized":{"type":"string","description":"The normalized address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table."},"addressRaw":{"type":"string","description":"The address as close to the bits on the wire as possible."},"addressDisplayable":{"type":"string","description":"The displayable address. This field is acquired from the Address Normalization Table. The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table."}}},"AnswerOption":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"value":{"type":"integer","format":"int32"}}},"Attachment":{"type":"object","properties":{"attachmentId":{"type":"string","description":"The unique identifier for the attachment."},"name":{"type":"string","description":"The name of the attachment."},"contentUri":{"type":"string","description":"The content uri of the attachment. If set, this is commonly a public api download location."},"contentType":{"type":"string","description":"The type of file the attachment is."},"contentLength":{"type":"integer","format":"int32","description":"The length of the attachment file."}}},"Bullseye":{"type":"object","properties":{"rings":{"type":"array","items":{"$ref":"#/definitions/Ring"}}}},"Calibration":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"calibrator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"conversation":{"$ref":"#/definitions/Conversation"},"evaluationForm":{"$ref":"#/definitions/EvaluationForm"},"contextId":{"type":"string"},"averageScore":{"type":"integer","format":"int32"},"highScore":{"type":"integer","format":"int32"},"lowScore":{"type":"integer","format":"int32"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"evaluators":{"type":"array","items":{"$ref":"#/definitions/User"}},"scoringIndex":{"$ref":"#/definitions/Evaluation"},"expertEvaluator":{"$ref":"#/definitions/User"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Call":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."}}},"Detail":{"type":"object","properties":{"errorCode":{"type":"string"},"fieldName":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"DomainEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainEntity"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEntityListingEvaluationForm":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none","transmitting"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}}}},"ErrorBody":{"type":"object","properties":{"status":{"type":"integer","format":"int32"},"code":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/Conversation"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"queue":{"$ref":"#/definitions/Queue"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"isScoringIndex":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationForm":{"type":"object","required":["name","questionGroups"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The evaluation form name"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"published":{"type":"boolean"},"contextId":{"type":"string"},"questionGroups":{"type":"array","description":"A list of question groups","items":{"$ref":"#/definitions/QuestionGroup"}},"publishedVersions":{"$ref":"#/definitions/DomainEntityListingEvaluationForm"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/QuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean"},"comments":{"type":"string"},"agentComments":{"type":"string"}}},"ExpansionCriterium":{"type":"object","properties":{"type":{"type":"string","enum":["TIMEOUT_SECONDS"]},"threshold":{"type":"number","format":"double"}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"InboundRoute":{"type":"object","required":["fromEmail","fromName","pattern"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"pattern":{"type":"string","description":"The search pattern that the mailbox name should match."},"queue":{"description":"The queue to route the emails to.","$ref":"#/definitions/UriReference"},"priority":{"type":"integer","format":"int32","description":"The priority to use for routing."},"skills":{"type":"array","description":"The skills to use for routing.","items":{"$ref":"#/definitions/UriReference"}},"language":{"description":"The language to use for routing.","$ref":"#/definitions/UriReference"},"fromName":{"type":"string","description":"The sender name to use for outgoing replies."},"fromEmail":{"type":"string","description":"The sender email to use for outgoing replies."},"flow":{"description":"The flow to use for processing the email.","$ref":"#/definitions/UriReference"},"replyEmailAddress":{"description":"The route to use for email replies.","$ref":"#/definitions/QueueEmailAddress"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MediaSetting":{"type":"object","properties":{"alertingTimeoutSeconds":{"type":"integer","format":"int32"},"serviceLevel":{"$ref":"#/definitions/ServiceLevel"}}},"Message":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"segments":{"type":"array","description":"The time line of the participant's message, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this message."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the message was placed on hold in the cloud clock if the message is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the message."},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["sms"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"toAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"The messages sent on this communication channel.","items":{"$ref":"#/definitions/MessageDetails"}}}},"MessageDetails":{"type":"object","properties":{"messageId":{"type":"string","description":"UUID identifying the message media."},"messageURI":{"type":"string","format":"uri","description":"A URI for this message entity."},"messageStatus":{"type":"string","description":"Indicates the delivery status of the message.","enum":["queued","sent","failed","received"]},"messageSegmentCount":{"type":"integer","format":"int32","description":"The message segment count, greater than 1 if the message content was split into multiple parts for this message type, e.g. SMS character limits."},"messageTime":{"type":"string","format":"date-time","description":"The time when the message was sent or received. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"media":{"type":"array","description":"The media (images, files, etc) associated with this message, if any","items":{"$ref":"#/definitions/MessageMedia"}}}},"MessageMedia":{"type":"object","properties":{"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The optional internet media type of the the media object. If null then the media type should be dictated by the url"}}},"Page":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"versionId":{"type":"string"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"rootContainer":{"type":"object","additionalProperties":{"type":"object"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"Question":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"helpText":{"type":"string"},"type":{"type":"string","enum":["multipleChoiceQuestion","freeTextQuestion","npsQuestion","readOnlyTextBlockQuestion"]},"naEnabled":{"type":"boolean"},"commentsRequired":{"type":"boolean"},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"},"answerOptions":{"type":"array","description":"Options from which to choose an answer for this question. Only used by Multiple Choice type questions.","items":{"$ref":"#/definitions/AnswerOption"}},"maxResponseCharacters":{"type":"integer","format":"int32","description":"How many characters are allowed in the text response to this question. Used by NPS and Free Text question types."},"explanationPrompt":{"type":"string","description":"Prompt for details explaining the chosen NPS score. Used by NPS questions."},"isKill":{"type":"boolean"},"isCritical":{"type":"boolean"}}},"QuestionGroup":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"type":{"type":"string"},"defaultAnswersToHighest":{"type":"boolean"},"defaultAnswersToNA":{"type":"boolean"},"naEnabled":{"type":"boolean"},"weight":{"type":"number","format":"float"},"manualWeight":{"type":"boolean"},"questions":{"type":"array","items":{"$ref":"#/definitions/Question"}},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"}}},"QuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float"},"maxTotalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"maxTotalCriticalScore":{"type":"number","format":"float"},"totalScoreUnweighted":{"type":"number","format":"float"},"maxTotalScoreUnweighted":{"type":"number","format":"float"},"totalCriticalScoreUnweighted":{"type":"number","format":"float"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float"},"markedNA":{"type":"boolean"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/QuestionScore"}}}},"QuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32"},"markedNA":{"type":"boolean"},"failedKillQuestion":{"type":"boolean"},"comments":{"type":"string"}}},"Queue":{"type":"object","required":["acwSettings","mediaSettings","skillEvaluationMethod"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"The queue description."},"version":{"type":"integer","format":"int32","description":"The current version of the queue."},"division":{"description":"The division to which this queue belongs.","$ref":"#/definitions/UriReference"},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeZone":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"offset":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ViewFilter":{"type":"object","properties":{"mediaTypes":{"type":"array","description":"The media types are used to filter the view","items":{"type":"string","enum":["voice","chat","email","callback","cobrowse","video","screenshare","message"]}},"queueIds":{"type":"array","description":"The queue ids are used to filter the view","items":{"type":"string"}},"skillIds":{"type":"array","description":"The skill ids are used to filter the view","items":{"type":"string"}},"languageIds":{"type":"array","description":"The language ids are used to filter the view","items":{"type":"string"}},"directions":{"type":"array","description":"The directions are used to filter the view","items":{"type":"string","enum":["inbound","outbound"]}},"wrapUpCodes":{"type":"array","description":"The wrap up codes are used to filter the view","items":{"type":"string"}},"dnisList":{"type":"array","description":"The dnis list is used to filter the view","items":{"type":"string"}},"userIds":{"type":"array","description":"The user ids are used to filter the view","items":{"type":"string"}},"addressTos":{"type":"array","description":"The address To values are used to filter the view","items":{"type":"string"}},"addressFroms":{"type":"array","description":"The address from values are used to filter the view","items":{"type":"string"}},"outboundCampaignIds":{"type":"array","description":"The outbound campaign ids are used to filter the view","items":{"type":"string"}},"outboundContactListIds":{"type":"array","description":"The outbound contact list ids are used to filter the view","items":{"type":"string"}},"contactIds":{"type":"array","description":"The contact ids are used to filter the view","items":{"type":"string"}},"aniList":{"type":"array","description":"The ani list ids are used to filter the view","items":{"type":"string"}},"durationMilliseconds":{"description":"The duration is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationScore":{"description":"The evaluationScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationCriticalScore":{"description":"The evaluationCriticalScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationFormIds":{"type":"array","description":"The evaluation form ids are used to filter the view","items":{"type":"string"}},"evaluatedAgentIds":{"type":"array","description":"The evaluated agent ids are used to filter the view","items":{"type":"string"}},"evaluatorIds":{"type":"array","description":"The evaluator ids are used to filter the view","items":{"type":"string"}},"transferred":{"type":"boolean","description":"Indicates filtering for transfers"},"abandoned":{"type":"boolean","description":"Indicates filtering for abandons"}}},"ReportingExportJobListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ReportingExportJobResponse"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ReportingExportJobRequest":{"type":"object","required":["dataColumns","exportFormat","filter","name","timeZone","viewType"],"properties":{"name":{"type":"string","description":"The user supplied name of the export request"},"timeZone":{"description":"The requested timezone of the exported data","$ref":"#/definitions/TimeZone"},"exportFormat":{"type":"string","description":"The requested format of the exported data","enum":["CSV"]},"interval":{"type":"string","description":"The time period used to limit the the exported data. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"dataColumns":{"type":"array","description":"The data columns included in the export","items":{"$ref":"#/definitions/DataColumn"}},"period":{"type":"string","description":"The Period of the request in which to break down the intervals. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"viewType":{"type":"string","description":"The type of view export job to be created","enum":["QUEUE_PERFORMANCE_SUMMARY_VIEW","QUEUE_PERFORMANCE_DETAIL_VIEW","INTERACTION_SEARCH_VIEW","AGENT_PERFORMANCE_SUMMARY_VIEW","AGENT_PERFORMANCE_DETAIL_VIEW","AGENT_STATUS_SUMMARY_VIEW","AGENT_STATUS_DETAIL_VIEW","AGENT_EVALUATION_SUMMARY_VIEW","AGENT_EVALUATION_DETAIL_VIEW","AGENT_QUEUE_DETAIL_VIEW","AGENT_INTERACTION_DETAIL_VIEW","ABANDON_INSIGHTS_VIEW","SKILLS_PERFORMANCE_VIEW"]},"filter":{"description":"Filters to apply to create the view","$ref":"#/definitions/ViewFilter"},"read":{"type":"boolean","description":"Indicates if the request has been marked as read"}}},"TrunkBase":{"type":"object","required":["name","trunkMetabase","trunkType"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"trunkMetabase":{"description":"The meta-base this trunk is based on.","$ref":"#/definitions/UriReference"},"properties":{"type":"object","additionalProperties":{"type":"object"}},"trunkType":{"type":"string","description":"The type of this trunk base.","enum":["EXTERNAL","PHONE","EDGE"]},"managed":{"type":"boolean","description":"Is this trunk being managed remotely. This property is synchronized with the managed property of the Edge Group to which it is assigned."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SearchSort":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"}}},"EdgeRebootParameters":{"type":"object","properties":{"callDrainingWaitTimeSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait for call draining to complete before initiating the reboot. A value of 0 will prevent call draining and all calls will disconnect immediately."}}},"Operation":{"type":"object","properties":{"id":{"type":"string"},"complete":{"type":"boolean"},"user":{"$ref":"#/definitions/User"},"errorMessage":{"type":"string"},"errorCode":{"type":"string"},"errorDetails":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errorMessageParams":{"type":"object","additionalProperties":{"type":"string"}},"actionName":{"type":"string","description":"Action name","enum":["CHECKIN","DEBUG","DELETE","HISTORY","PUBLISH","STATE_CHANGE","VALIDATE"]},"actionStatus":{"type":"string","description":"Action status","enum":["LOCKED","UNLOCKED","STARTED","PENDING_GENERATION","PENDING_BACKEND_NOTIFICATION","SUCCESS","FAILURE"]}}},"AsgInfoResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"site":{"description":"The site that the asg belongs to.","$ref":"#/definitions/Site"},"ami":{"type":"string","description":"The ami ami of the asg."},"edgeVersion":{"type":"string","description":"The software ami of the edges in the asg."},"instanceInfo":{"type":"array","description":"List of instances and their information that live in the ASG.","items":{"$ref":"#/definitions/InstanceInfo"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainEdgeSoftwareUpdateDto":{"type":"object","required":["version"],"properties":{"version":{"description":"Version","$ref":"#/definitions/DomainEdgeSoftwareVersionDto"},"maxDownloadRate":{"type":"integer","format":"int32"},"downloadStartTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"executeStartTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"executeStopTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"executeOnIdle":{"type":"boolean"},"status":{"type":"string","enum":["NONE","INIT","IN_PROGRESS","EXPIRED","EXCEPTION","ABORTED","FAILED","SUCCEEDED","DELETE"]},"edgeUri":{"type":"string","format":"uri"},"callDrainingWaitTimeSeconds":{"type":"integer","format":"int64"},"current":{"type":"boolean"}}},"DomainEdgeSoftwareVersionDto":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"edgeVersion":{"type":"string"},"publishDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"edgeUri":{"type":"string","format":"uri"},"latestRelease":{"type":"boolean"},"current":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Edge":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"interfaces":{"type":"array","description":"The list of interfaces for the edge. (Deprecated) Replaced by configuring trunks/ip info on the logical interface instead","items":{"$ref":"#/definitions/EdgeInterface"}},"make":{"type":"string"},"model":{"type":"string"},"apiVersion":{"type":"string"},"softwareVersion":{"type":"string"},"softwareVersionTimestamp":{"type":"string"},"softwareVersionPlatform":{"type":"string"},"softwareVersionConfiguration":{"type":"string"},"fullSoftwareVersion":{"type":"string"},"pairingId":{"type":"string","description":"The pairing Id for a hardware Edge in the format: 00000-00000-00000-00000-00000. This field is only required when creating an Edge with a deployment type of HARDWARE."},"fingerprint":{"type":"string"},"fingerprintHint":{"type":"string"},"currentVersion":{"type":"string"},"stagedVersion":{"type":"string"},"patch":{"type":"string"},"statusCode":{"type":"string","description":"The current status of the Edge.","enum":["NEW","AWAITING_CONNECTION","AWAITING_FINGERPRINT","AWAITING_FINGERPRINT_VERIFICATION","FINGERPRINT_VERIFIED","AWAITING_BOOTSTRAP","ACTIVE","INACTIVE","RMA","UNPAIRING","UNPAIRED"]},"edgeGroup":{"$ref":"#/definitions/EdgeGroup"},"site":{"description":"The Site to which the Edge is assigned.","$ref":"#/definitions/Site"},"softwareStatus":{"$ref":"#/definitions/DomainEdgeSoftwareUpdateDto"},"onlineStatus":{"type":"string","enum":["ONLINE","OFFLINE"]},"serialNumber":{"type":"string"},"physicalEdge":{"type":"boolean"},"managed":{"type":"boolean"},"edgeDeploymentType":{"type":"string","enum":["HARDWARE","LDM","CDM","INVALID"]},"callDrainingState":{"type":"string","enum":["NONE","WAIT","WAIT_TIMEOUT","TERMINATE","COMPLETE"]},"conversationCount":{"type":"integer","format":"int32"},"proxy":{"type":"string","description":"Edge HTTP proxy configuration for the WAN port. The field can be a hostname, FQDN, IPv4 or IPv6 address. If port is not included, port 80 is assumed."},"offlineConfigCalled":{"type":"boolean","description":"True if the offline edge configuration endpoint has been called for this edge.","readOnly":true},"osName":{"type":"string","description":"The name provided by the operating system of the Edge.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EdgeAutoUpdateConfig":{"type":"object","properties":{"timeZone":{"type":"string"},"rrule":{"type":"string"},"start":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. For example: yyyy-MM-ddTHH:mm:ss.SSS"},"end":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. For example: yyyy-MM-ddTHH:mm:ss.SSS"}}},"EdgeGroup":{"type":"object","required":["edgeTrunkBaseAssignment","name","phoneTrunkBases"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"managed":{"type":"boolean","description":"Is this edge group being managed remotely."},"edgeTrunkBaseAssignment":{"description":"A trunk base settings assignment of trunkType \"EDGE\" to use for edge-to-edge communication.","$ref":"#/definitions/TrunkBaseAssignment"},"phoneTrunkBases":{"type":"array","description":"Trunk base settings of trunkType \"PHONE\" to inherit to edge logical interface for phone communication.","items":{"$ref":"#/definitions/TrunkBase"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EdgeInterface":{"type":"object","properties":{"type":{"type":"string"},"ipAddress":{"type":"string"},"name":{"type":"string"},"macAddress":{"type":"string"},"ifName":{"type":"string"},"endpoints":{"type":"array","items":{"$ref":"#/definitions/UriReference"}},"lineTypes":{"type":"array","items":{"type":"string","enum":["TIE","NETWORK","TRUNK","STATION"]}},"addressFamilyId":{"type":"string"}}},"InstanceInfo":{"type":"object","properties":{"id":{"type":"string","description":"Id of the ec2 instance."},"state":{"type":"string","description":"State of the instance in AWS","enum":["rebooting","pending","running","terminated","stopping","stopped"]},"edge":{"description":"Edge object that the instance is associated with.","$ref":"#/definitions/Edge"},"assignedPhoneCount":{"type":"integer","format":"int32","description":"Number of phones assigned to the edge."},"ami":{"type":"string","description":"The image id of the instance."}}},"NTPSettings":{"type":"object","properties":{"servers":{"type":"array","description":"List of NTP servers, in priority order","items":{"type":"string"}}}},"Site":{"type":"object","required":["location","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"primarySites":{"type":"array","items":{"$ref":"#/definitions/UriReference"}},"secondarySites":{"type":"array","items":{"$ref":"#/definitions/UriReference"}},"primaryEdges":{"type":"array","items":{"$ref":"#/definitions/Edge"}},"secondaryEdges":{"type":"array","items":{"$ref":"#/definitions/Edge"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/Contact"}},"edges":{"type":"array","items":{"$ref":"#/definitions/Edge"}},"edgeAutoUpdateConfig":{"description":"Recurrance rule, time zone, and start/end settings for automatic edge updates for this site","$ref":"#/definitions/EdgeAutoUpdateConfig"},"location":{"description":"Location","$ref":"#/definitions/LocationDefinition"},"managed":{"type":"boolean"},"ntpSettings":{"description":"Network Time Protocol settings for the site","$ref":"#/definitions/NTPSettings"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TrunkBaseAssignment":{"type":"object","properties":{"family":{"type":"integer","format":"int32","description":"The address family to use with the trunk base settings. 2=IPv4, 23=IPv6"},"trunkBase":{"description":"A trunk base settings reference.","$ref":"#/definitions/TrunkBase"}}},"Extension":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"number":{"type":"string"},"owner":{"description":"A Uri reference to the owner of this extension, which is either a User or an IVR","$ref":"#/definitions/UriReference"},"extensionPool":{"$ref":"#/definitions/UriReference"},"ownerType":{"type":"string","enum":["USER","PHONE","IVR_CONFIG","GROUP"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WrapupCode":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The wrap-up code name."},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackIdentifier":{"type":"object","required":["id","type"],"properties":{"type":{"type":"string","description":"The type of the associated callback participant","enum":["ACD","EXTERNAL"]},"id":{"type":"string","description":"The identifier of the callback"}}},"CreateCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/UriReference"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"CreateCallbackCommand":{"type":"object","required":["callbackNumbers"],"properties":{"scriptId":{"type":"string","description":"The identifier of the script to be used for the callback"},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback. Either queueId or routingData is required."},"routingData":{"description":"The routing data to be used for the callback. Either queueId or routingData is required.","$ref":"#/definitions/RoutingData"},"callbackUserName":{"type":"string","description":"The name of the party to be called back."},"callbackNumbers":{"type":"array","description":"A list of phone numbers for the callback.","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"countryCode":{"type":"string","description":"The country code to be associated with the callback numbers."},"data":{"type":"object","description":"A map of key-value pairs containing additional data that can be associated to the callback. These values will appear in the attributes property on the conversation participant. Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}}}},"RoutingData":{"type":"object","required":["queueId"],"properties":{"queueId":{"type":"string","description":"The identifier of the routing queue"},"languageId":{"type":"string","description":"The identifier of a language to be considered in routing"},"priority":{"type":"integer","format":"int32","description":"The priority for routing"},"skillIds":{"type":"array","description":"A list of skill identifiers to be considered in routing","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"A list of agents to be preferred in routing","items":{"type":"string"}}}},"CallbackConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallbackMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. 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Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH"]},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"CallHistoryConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallHistoryParticipant"}},"direction":{"type":"string","description":"The direction of the call relating to the current user","enum":["inbound","outbound"]},"wentToVoicemail":{"type":"boolean","description":"Did the call end in the current user's voicemail"},"missedCall":{"type":"boolean","description":"Did the user not answer this conversation"},"startTime":{"type":"string","format":"date-time","description":"The time the user joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"wasConference":{"type":"boolean","description":"Was this conversation a conference"},"wasCallback":{"type":"boolean","description":"Was this conversation a callback"},"hadScreenShare":{"type":"boolean","description":"Did this conversation have a screen share session"},"hadCobrowse":{"type":"boolean","description":"Did this conversation have a cobrowse session"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallHistoryConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallHistoryConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallHistoryParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/User"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/Queue"},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/Group"},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"externalContact":{"description":"The PureCloud external contact","$ref":"#/definitions/ExternalContact"},"externalOrganization":{"description":"The PureCloud external organization","$ref":"#/definitions/ExternalOrganization"},"didInteract":{"type":"boolean","description":"Indicates whether the contact ever connected"},"sipResponseCodes":{"type":"array","description":"Indicates SIP Response codes associated with the participant","items":{"type":"integer","format":"int64"}}}},"SetUuiDataRequest":{"type":"object","properties":{"uuiData":{"type":"string","description":"The value of the uuiData to set."}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recordingState":{"type":"string","enum":["none","active","paused"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/UriReference"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."},"uuiData":{"type":"string","description":"User-to-User information which maps to a SIP header field defined in RFC7433. UUI data is used in the Public Switched Telephone Network (PSTN) for use cases described in RFC6567."}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."},"phoneColumn":{"type":"string","description":"For a dialer preview or scheduled callback, the phone column associated with the phone number"}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Line":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"properties":{"type":"object","additionalProperties":{"type":"object"}},"edgeGroup":{"$ref":"#/definitions/UriReference"},"template":{"$ref":"#/definitions/UriReference"},"site":{"$ref":"#/definitions/UriReference"},"lineBaseSettings":{"$ref":"#/definitions/UriReference"},"primaryEdge":{"description":"The primary edge associated to the line. (Deprecated)","$ref":"#/definitions/Edge"},"secondaryEdge":{"description":"The secondary edge associated to the line. (Deprecated)","$ref":"#/definitions/Edge"},"loggedInUser":{"$ref":"#/definitions/UriReference"},"defaultForUser":{"$ref":"#/definitions/UriReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LineStatus":{"type":"object","properties":{"id":{"type":"string","description":"The id of this line"},"reachable":{"type":"boolean","description":"Indicates whether the edge can reach the line."},"addressOfRecord":{"type":"string","description":"The line's address of record."},"contactAddresses":{"type":"array","description":"The addresses used to contact the line.","items":{"type":"string"}},"reachableStateTime":{"type":"string","format":"date-time","description":"The time the line entered its current reachable state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"Phone":{"type":"object","required":["lines","name","phoneBaseSettings","site"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"site":{"description":"The site associated to the phone.","$ref":"#/definitions/UriReference"},"phoneBaseSettings":{"description":"Phone Base Settings","$ref":"#/definitions/UriReference"},"lineBaseSettings":{"$ref":"#/definitions/UriReference"},"phoneMetaBase":{"$ref":"#/definitions/UriReference"},"lines":{"type":"array","description":"Lines","items":{"$ref":"#/definitions/Line"}},"status":{"description":"The status of the phone and lines from the primary Edge.","$ref":"#/definitions/PhoneStatus"},"secondaryStatus":{"description":"The status of the phone and lines from the secondary Edge.","$ref":"#/definitions/PhoneStatus"},"userAgentInfo":{"description":"User Agent Information for this phone. This includes model, firmware version, and manufacturer.","readOnly":true,"$ref":"#/definitions/UserAgentInfo"},"properties":{"type":"object","additionalProperties":{"type":"object"}},"capabilities":{"$ref":"#/definitions/PhoneCapabilities"},"webRtcUser":{"description":"This is the user associated with a WebRTC type phone. It is required for all WebRTC phones.","$ref":"#/definitions/UriReference"},"primaryEdge":{"$ref":"#/definitions/Edge"},"secondaryEdge":{"$ref":"#/definitions/Edge"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PhoneStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"operationalStatus":{"type":"string","description":"The Operational Status of this phone","enum":["OPERATIONAL","DEGRADED","OFFLINE"]},"edgesStatus":{"type":"string","description":"The status of the primary or secondary Edges assigned to the phone lines.","enum":["IN_SERVICE","MIXED_SERVICE","OUT_OF_SERVICE","NO_EDGES"]},"eventCreationTime":{"type":"string","description":"Event Creation Time represents an ISO-8601 string. For example: UTC, UTC+01:00, or Europe/London"},"provision":{"description":"Provision information for this phone","$ref":"#/definitions/ProvisionInfo"},"lineStatuses":{"type":"array","description":"A list of LineStatus information for each of the lines of this phone","items":{"$ref":"#/definitions/LineStatus"}},"phoneAssignmentToEdgeType":{"type":"string","description":"The phone status's edge assignment type.","enum":["PRIMARY","SECONDARY"]},"edge":{"description":"The URI of the edge that provided this status information.","$ref":"#/definitions/UriReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ProvisionInfo":{"type":"object","properties":{"time":{"type":"string","format":"date-time","description":"The time at which this phone was provisioned. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"source":{"type":"string","description":"The source of the provisioning"},"errorInfo":{"type":"string","description":"The error information from the provision process, if any"}}},"UserAgentInfo":{"type":"object","properties":{"firmwareVersion":{"type":"string","description":"The firmware version of the phone."},"manufacturer":{"type":"string","description":"The manufacturer of the phone."},"model":{"type":"string","description":"The model of the phone."}}},"DomainCapabilities":{"type":"object","properties":{"enabled":{"type":"boolean","description":"True if this address family on the interface is enabled."},"dhcp":{"type":"boolean","description":"True if this address family on the interface is using DHCP."},"metric":{"type":"integer","format":"int32","description":"The metric being used for the address family on this interface. Lower values will have a higher priority. If autoMetric is true, this value will be the automatically calculated metric. To set this value be sure autoMetric is false. If no value is returned, metric configuration is not supported on this Edge."},"autoMetric":{"type":"boolean","description":"True if the metric is being calculated automatically for the address family on this interface."},"supportsMetric":{"type":"boolean","description":"True if metric configuration is supported.","readOnly":true},"pingEnabled":{"type":"boolean","description":"Set to true to enable this address family on this interface to respond to ping requests."}}},"DomainLogicalInterface":{"type":"object","required":["friendlyName","hardwareAddress","name","physicalAdapterId"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"edgeUri":{"type":"string","format":"uri"},"edgeAssignedId":{"type":"string"},"friendlyName":{"type":"string","description":"Friendly Name"},"vlanTagId":{"type":"integer","format":"int32"},"hardwareAddress":{"type":"string","description":"Hardware Address"},"physicalAdapterId":{"type":"string","description":"Physical Adapter Id"},"ifStatus":{"type":"string"},"interfaceType":{"type":"string","description":"The type of this network interface.","readOnly":true,"enum":["DIAGNOSTIC","SYSTEM"]},"routes":{"type":"array","description":"The list of routes assigned to this interface.","items":{"$ref":"#/definitions/DomainNetworkRoute"}},"addresses":{"type":"array","description":"The list of IP addresses on this interface. Priority of dns addresses are based on order in the list.","items":{"$ref":"#/definitions/DomainNetworkAddress"}},"ipv4Capabilities":{"description":"IPv4 interface settings.","$ref":"#/definitions/DomainCapabilities"},"ipv6Capabilities":{"description":"IPv6 interface settings.","$ref":"#/definitions/DomainCapabilities"},"currentState":{"type":"string","enum":["INIT","CREATING","UPDATING","OK","EXCEPTION","DELETING"]},"lastModifiedUserId":{"type":"string"},"lastModifiedCorrelationId":{"type":"string"},"commandResponses":{"type":"array","items":{"$ref":"#/definitions/DomainNetworkCommandResponse"}},"inheritPhoneTrunkBasesIPv4":{"type":"boolean","description":"The IPv4 phone trunk base assignment will be inherited from the Edge Group."},"inheritPhoneTrunkBasesIPv6":{"type":"boolean","description":"The IPv6 phone trunk base assignment will be inherited from the Edge Group."},"useForInternalEdgeCommunication":{"type":"boolean","description":"This interface will be used for all internal edge-to-edge communication using settings from the edgeTrunkBaseAssignment on the Edge Group."},"externalTrunkBaseAssignments":{"type":"array","description":"External trunk base settings to use for external communication from this interface.","items":{"$ref":"#/definitions/TrunkBaseAssignment"}},"phoneTrunkBaseAssignments":{"type":"array","description":"Phone trunk base settings to use for phone communication from this interface. These settings will be ignored when \"inheritPhoneTrunkBases\" is true.","items":{"$ref":"#/definitions/TrunkBaseAssignment"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainNetworkAddress":{"type":"object","properties":{"type":{"type":"string","description":"The type of address.","enum":["ip","dns","gateway","tdm"]},"address":{"type":"string","description":"An IPv4 or IPv6 IP address. When specifying an address of type \"ip\", use CIDR format for the subnet mask."},"persistent":{"type":"boolean","description":"True if this address will persist on Edge restart. Addresses assigned by DHCP will be returned as false."},"family":{"type":"integer","format":"int32","description":"The address family for this address.","enum":[2,23]}}},"DomainNetworkCommandResponse":{"type":"object","properties":{"correlationId":{"type":"string"},"commandName":{"type":"string"},"acknowledged":{"type":"boolean"},"errorInfo":{"$ref":"#/definitions/ErrorDetails"}}},"DomainNetworkRoute":{"type":"object","properties":{"prefix":{"type":"string","description":"The IPv4 or IPv6 route prefix in CIDR notation."},"nexthop":{"type":"string","description":"The IPv4 or IPv6 nexthop IP address."},"persistent":{"type":"boolean","description":"True if this route will persist on Edge restart. Routes assigned by DHCP will be returned as false."},"metric":{"type":"integer","format":"int32","description":"The metric being used for route. Lower values will have a higher priority."},"family":{"type":"integer","format":"int32","description":"The address family for this route.","enum":[2,23]}}},"ErrorDetails":{"type":"object","properties":{"status":{"type":"integer","format":"int32"},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"code":{"type":"string"},"contextId":{"type":"string"},"nested":{"$ref":"#/definitions/ErrorDetails"},"details":{"type":"string","format":"uri"}}},"LogicalInterfaceEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainLogicalInterface"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ReverseWhitepagesLookupResult":{"type":"object","properties":{"contacts":{"type":"array","items":{"$ref":"#/definitions/ExternalContact"}},"externalOrganizations":{"type":"array","items":{"$ref":"#/definitions/ExternalOrganization"}}}},"DocumentationResult":{"type":"object","required":["id"],"properties":{"id":{"type":"integer","format":"int32","description":"The globally unique identifier for the object."},"categories":{"type":"array","description":"The category of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"description":{"type":"string","description":"The description of the documentation entity. Will be returned in responses for certain entities."},"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"excerpt":{"type":"string","description":"The excerpt of the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"modified":{"type":"string","format":"date-time","description":"The modified date for the documentation entity. Will be returned in responses for certain entities. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"The name of the documentation entity. Will be returned in responses for certain entities."},"service":{"type":"array","description":"The service of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"slug":{"type":"string","description":"The slug of the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"get_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."},"facet_feature":{"type":"array","description":"The facet feature of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"facet_role":{"type":"array","description":"The facet role of the documentation entity. 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Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"video_categories":{"type":"array","description":"The video categories of the documentation entity. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/UriReference"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/UriReference"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2BEARER","PASSWORD","CLIENT_CREDENTIALS"]},"organization":{"description":"The oauth client's organization.","readOnly":true,"$ref":"#/definitions/NamedEntity"}}},"TokenInfo":{"type":"object","properties":{"organization":{"description":"The current organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"homeOrganization":{"description":"The token's home organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"OAuthClient":{"$ref":"#/definitions/OrgOAuthClient"}}},"ContentAttributeFilterItem":{"type":"object","properties":{"id":{"type":"string"},"operator":{"type":"string","enum":["IN","RANGE","EQUALS","NOTEQUALS","LESSTHAN","LESSTHANEQUALS","GREATERTHAN","GREATERTHANEQUALS","CONTAINS"]},"values":{"type":"array","items":{"type":"string"}}}},"ContentFacetFilterItem":{"type":"object","properties":{"name":{"type":"string"},"type":{"type":"string","enum":["NUMBER","STRING","DATE","BOOLEAN","LIST"]},"operator":{"type":"string","enum":["IN","RANGE","EQUALS","NOTEQUALS","LESSTHAN","LESSTHANEQUALS","GREATERTHAN","GREATERTHANEQUALS","CONTAINS"]},"values":{"type":"array","items":{"type":"string"}}}},"ContentQueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string"},"pageNumber":{"type":"integer","format":"int32"},"pageSize":{"type":"integer","format":"int32"},"facetNameRequests":{"type":"array","items":{"type":"string"}},"sort":{"type":"array","items":{"$ref":"#/definitions/ContentSortItem"}},"filters":{"type":"array","items":{"$ref":"#/definitions/ContentFacetFilterItem"}},"attributeFilters":{"type":"array","items":{"$ref":"#/definitions/ContentAttributeFilterItem"}},"includeShares":{"type":"boolean"}}},"ContentSortItem":{"type":"object","properties":{"name":{"type":"string"},"ascending":{"type":"boolean"}}},"DomainOrganizationRoleUpdate":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the role"},"description":{"type":"string"},"defaultRoleId":{"type":"string"},"permissions":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/DomainPermissionPolicy"}},"userCount":{"type":"integer","format":"int32"},"roleNeedsUpdate":{"type":"boolean","description":"Optional unless patch operation."},"base":{"type":"boolean"},"default":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OutboundRoute":{"type":"object","required":["classificationTypes","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"classificationTypes":{"type":"array","description":"The site associated to the outbound route.","items":{"type":"string"}},"enabled":{"type":"boolean"},"distribution":{"type":"string","enum":["SEQUENTIAL","RANDOM"]},"externalTrunkBases":{"type":"array","description":"Trunk base settings of trunkType \"EXTERNAL\". This base must also be set on an edge logical interface for correct routing.","items":{"$ref":"#/definitions/UriReference"}},"site":{"description":"The site associated to the outbound route.","readOnly":true,"$ref":"#/definitions/Site"},"managed":{"type":"boolean","description":"Is this outbound route being managed remotely.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OutboundRouteEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OutboundRoute"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"TrunkEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Trunk"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Usage":{"type":"object","properties":{"types":{"type":"array","items":{"$ref":"#/definitions/UsageItem"}}}},"UsageItem":{"type":"object","properties":{"type":{"type":"string","enum":["RECORDING","FAX","DOCUMENT","ALL"]},"totalDocumentByteCount":{"type":"integer","format":"int64"},"totalDocumentCount":{"type":"integer","format":"int64"}}},"PingIdentity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MetaData":{"type":"object","properties":{"pairing-token":{"type":"string"},"pairing-trust":{"type":"array","items":{"type":"string"}},"pairing-url":{"type":"string"}}},"VmPairingInfo":{"type":"object","properties":{"meta-data":{"description":"This is to be used to complete the setup process of a locally deployed virtual edge device.","$ref":"#/definitions/MetaData"},"edge-id":{"type":"string"},"auth-token":{"type":"string"},"org-id":{"type":"string"}}},"Schedule":{"type":"object","required":["name","rrule"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"start":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. For example: yyyy-MM-ddTHH:mm:ss.SSS"},"end":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. For example: yyyy-MM-ddTHH:mm:ss.SSS"},"rrule":{"type":"string","description":"An iCal Recurrence Rule (RRULE) string."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines a period of time to perform a specific action. Each schedule must be associated with one or more schedule groups to be used."},"Prompt":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The prompt name."},"description":{"type":"string"},"resources":{"type":"array","items":{"$ref":"#/definitions/PromptAsset"}},"currentOperation":{"$ref":"#/definitions/Operation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallableTimeSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallableTimeSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"WebChatDeployment":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"authenticationRequired":{"type":"boolean"},"authenticationUrl":{"type":"string","description":"URL for third party service authenticating webchat clients. See https://github.com/MyPureCloud/authenticated-web-chat-server-examples"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WrapUpCodeMapping":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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These will be used if there is no entry for a given wrap-up code in the mapping.","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT"]}},"mapping":{"type":"object","description":"A map from wrap-up code identifiers to a set of wrap-up flags.","additionalProperties":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT"]}}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SystemPrompt":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"resources":{"type":"array","items":{"$ref":"#/definitions/SystemPromptAsset"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SystemPromptEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SystemPrompt"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OutboundRouteBaseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OutboundRouteBase"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"SearchAggregation":{"type":"object","properties":{"field":{"type":"string","description":"The field used for aggregation"},"name":{"type":"string","description":"The name of the aggregation. The response aggregation uses this name."},"type":{"type":"string","description":"The type of aggregation to perform","enum":["COUNT","SUM","AVERAGE","TERM","CONTAINS","STARTS_WITH","ENDS_WITH"]},"value":{"type":"string","description":"A value to use for aggregation"},"size":{"type":"integer","format":"int32","description":"The number aggregations results to return out of the entire result set"},"order":{"type":"array","description":"The order in which aggregation results are sorted","items":{"type":"string","enum":["VALUE_DESC","VALUE_ASC","COUNT_DESC","COUNT_ASC"]}}}},"ExternalOrganizationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalOrganization"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AddressableLicenseDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LicenseDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"description":{"type":"string"},"permissions":{"$ref":"#/definitions/Permissions"},"prerequisites":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/AddressableLicenseDefinition"}},"comprises":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/LicenseDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LicenseUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"licenses":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/LicenseDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExtensionEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Extension"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailSetup":{"type":"object","properties":{"rootDomain":{"type":"string","description":"The root PureCloud domain that all sub-domains are created from."}}},"OAuthClientEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthClientListing"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthClientListing":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Roles assigned to this client. Roles only apply to clients using the client_credential grant","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/UriReference"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/UriReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Roles assigned to this client. Roles only apply to clients using the client_credential grant","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. 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These are tagged onto segments by other components within PureCloud or by API users directly. This is the name of the user-defined property."},"value":{"type":"string","description":"What property value to match against"}}},"AnalyticsSession":{"type":"object","properties":{"mediaType":{"type":"string","description":"The session media type","enum":["voice","chat","email","callback","cobrowse","video","screenshare","message"]},"sessionId":{"type":"string","description":"The unique identifier of this session"},"addressOther":{"type":"string"},"addressSelf":{"type":"string"},"addressFrom":{"type":"string"},"addressTo":{"type":"string"},"messageType":{"type":"string","description":"Message type for messaging services such as sms","enum":["sms"]},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"direction":{"type":"string","description":"Direction","enum":["inbound","outbound"]},"dnis":{"type":"string","description":"Automatic Number Identification (caller's number)"},"outboundCampaignId":{"type":"string","description":"(Dialer) Unique identifier of the outbound campaign"},"outboundContactId":{"type":"string","description":"(Dialer) Unique identifier of the contact"},"outboundContactListId":{"type":"string","description":"(Dialer) Unique identifier of the contact list that this contact belongs to"},"dispositionAnalyzer":{"type":"string","description":"(Dialer) Unique identifier of the contact list that this contact belongs to"},"dispositionName":{"type":"string","example":"disposition.classification.callable.machine","description":"(Dialer) Result of the analysis"},"edgeId":{"type":"string","description":"Unique identifier of the edge device"},"remoteNameDisplayable":{"type":"string"},"roomId":{"type":"string","description":"Unique identifier for the room"},"monitoredSessionId":{"type":"string","description":"The sessionID being monitored"},"monitoredParticipantId":{"type":"string"},"callbackUserName":{"type":"string","description":"The name of the user requesting a call back"},"callbackNumbers":{"type":"array","description":"List of numbers to callback","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Scheduled callback date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"scriptId":{"type":"string","description":"Scheduled callback date/time, Date time is represented as an ISO-8601 string. "},"peerId":{"type":"string","description":"A unique identifier for a peer"},"skipEnabled":{"type":"boolean","description":"(Dialer) Whether the agent can skip the dialer contact"},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before PureCloud begins the call for a call back. 0 disables automatic calling"},"cobrowseRole":{"type":"string","description":"Describe side of the cobrowse (sharer or viewer)"},"cobrowseRoomId":{"type":"string","description":"A unique identifier for a PureCloud Cobrowse room."},"mediaBridgeId":{"type":"string"},"screenShareAddressSelf":{"type":"string","description":"Direct ScreenShare address"},"sharingScreen":{"type":"boolean","description":"Flag determining if screenShare is started or not (true/false)"},"screenShareRoomId":{"type":"string","description":"A unique identifier for a PureCloud ScreenShare room."},"videoRoomId":{"type":"string","description":"A unique identifier for a PureCloud video room."},"videoAddressSelf":{"type":"string","description":"Direct Video address"},"segments":{"type":"array","description":"List of segments for this session","items":{"$ref":"#/definitions/AnalyticsConversationSegment"}},"metrics":{"type":"array","description":"List of metrics for this session","items":{"$ref":"#/definitions/AnalyticsSessionMetric"}}}},"AnalyticsSessionMetric":{"type":"object","required":["emitDate","name","value"],"properties":{"name":{"type":"string","description":"Unique name of this metric"},"value":{"type":"integer","format":"int64","description":"The metric value"},"emitDate":{"type":"string","format":"date-time","description":"Metric emission date. 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For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"conversationFilters":{"type":"array","description":"Filters that target conversation-level data","items":{"$ref":"#/definitions/AnalyticsQueryFilter"}},"evaluationFilters":{"type":"array","description":"Filters that target quality management evaluation-level data","items":{"$ref":"#/definitions/AnalyticsQueryFilter"}},"segmentFilters":{"type":"array","description":"Filters that target individual segments within a conversation","items":{"$ref":"#/definitions/AnalyticsQueryFilter"}},"aggregations":{"type":"array","description":"Include faceted search and aggregate roll-ups describing your search results. This does not function as a filter, but rather, summary data about the data matching your filters","items":{"$ref":"#/definitions/AnalyticsQueryAggregation"}},"paging":{"description":"Page size and number to control iterating through large result sets. 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For example, a value of P01DT08H30M corresponds to 1 day, 8 hours, and 30 minutes from now. To specify a time in the past, include a negative sign before each numeric value. For example, a value of P-01DT-08H-30M corresponds to 1 day, 8 hours, and 30 minutes in the past. You can also do things like P01DT00H-30M, which would correspond to 23 hours and 30 minutes from now (1 day - 30 minutes)."},"valueType":{"type":"string","description":"The type of the value associated with this Condition.","enum":["STRING","NUMERIC","DATETIME","PERIOD"]},"operator":{"type":"string","description":"An operation with which to evaluate the Condition.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","IN"]},"codes":{"type":"array","description":"List of wrap-up code identifiers. Required for a wrapupCondition.","items":{"type":"string"}},"property":{"type":"string","description":"A value associated with the property type of this Condition. Required for a contactPropertyCondition."},"propertyType":{"type":"string","description":"The type of the property associated with this Condition.","enum":["LAST_ATTEMPT_BY_COLUMN","LAST_ATTEMPT_OVERALL","LAST_WRAPUP_BY_COLUMN","LAST_WRAPUP_OVERALL"]}}},"DialerAction":{"type":"object","required":["actionTypeName","type"],"properties":{"type":{"type":"string","description":"The type of this DialerAction.","enum":["Action","modifyContactAttribute"]},"actionTypeName":{"type":"string","description":"Additional type specification for this DialerAction.","enum":["DO_NOT_DIAL","MODIFY_CONTACT_ATTRIBUTE","SWITCH_TO_PREVIEW","APPEND_NUMBER_TO_DNC_LIST","SCHEDULE_CALLBACK","CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","SET_CALLER_ID","SET_SKILLS"]},"updateOption":{"type":"string","description":"Specifies how a contact attribute should be updated. Required for MODIFY_CONTACT_ATTRIBUTE.","enum":["SET","INCREMENT","DECREMENT","CURRENT_TIME"]},"properties":{"type":"object","description":"A map of key-value pairs pertinent to the DialerAction. Different types of DialerActions require different properties. MODIFY_CONTACT_ATTRIBUTE with an updateOption of SET takes a contact column as the key and accepts any value. SCHEDULE_CALLBACK takes a key 'callbackOffset' that specifies how far in the future the callback should be scheduled, in minutes. SET_CALLER_ID takes two keys: 'callerAddress', which should be the caller id phone number, and 'callerName'. For either key, you can also specify a column on the contact to get the value from. To do this, specify 'contact.Column', where 'Column' is the name of the contact column from which to get the value. SET_SKILLS takes a key 'skills' with an array of skill ids.","additionalProperties":{"type":"string"}}}},"DialerRule":{"type":"object","required":["category","conditions","name"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["DIALER_PRECALL","DIALER_WRAPUP"]},"conditions":{"type":"array","description":"A list of Conditions. All of the Conditions must evaluate to true to trigger the actions.","items":{"$ref":"#/definitions/Condition"}},"actions":{"type":"array","description":"The list of actions to be taken if the conditions are true.","items":{"$ref":"#/definitions/DialerAction"}}}},"RuleSet":{"type":"object","required":["name","rules"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the RuleSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"A ContactList to provide user-interface suggestions for contact columns on relevant conditions and actions.","$ref":"#/definitions/UriReference"},"queue":{"description":"A Queue to provide user-interface suggestions for wrap-up codes on relevant conditions and actions.","$ref":"#/definitions/UriReference"},"rules":{"type":"array","description":"The list of rules.","items":{"$ref":"#/definitions/DialerRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserDevice":{"type":"object","required":["acceptNotifications","deviceToken","make","model","notificationId","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"deviceToken":{"type":"string","description":"device token sent by mobile clients."},"notificationId":{"type":"string","description":"notification id of the device."},"make":{"type":"string","description":"make of the device."},"model":{"type":"string","description":"Device model"},"acceptNotifications":{"type":"boolean","description":"if the device accepts notifications"},"type":{"type":"string","description":"type of the device; ios or android","enum":["android","ios"]},"sessionHash":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRule":{"type":"object","required":["campaignRuleActions","campaignRuleConditions","campaignRuleEntities","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CampaignRule."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaignRuleEntities":{"description":"The list of entities that this CampaignRule monitors.","$ref":"#/definitions/CampaignRuleEntities"},"campaignRuleConditions":{"type":"array","description":"The list of conditions that are evaluated on the entities.","items":{"$ref":"#/definitions/CampaignRuleCondition"}},"campaignRuleActions":{"type":"array","description":"The list of actions that are executed if the conditions are satisfied.","items":{"$ref":"#/definitions/CampaignRuleAction"}},"matchAnyConditions":{"type":"boolean"},"enabled":{"type":"boolean","description":"Whether or not this CampaignRule is currently enabled. Required on updates."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRuleAction":{"type":"object","required":["actionType","campaignRuleActionEntities"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleAction. Required for certain actionTypes.","$ref":"#/definitions/CampaignRuleParameters"},"actionType":{"type":"string","description":"The action to take on the campaignRuleActionEntities.","enum":["turnOnCampaign","turnOffCampaign","turnOnSequence","turnOffSequence","setCampaignPriority","recycleCampaign","setCampaignDialingMode"]},"campaignRuleActionEntities":{"description":"The list of entities that this action will apply to.","$ref":"#/definitions/CampaignRuleActionEntities"}}},"CampaignRuleActionEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/UriReference"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/UriReference"}},"useTriggeringEntity":{"type":"boolean","description":"If true, the CampaignRuleAction will apply to the same entity that triggered the CampaignRuleCondition."}}},"CampaignRuleCondition":{"type":"object","required":["conditionType","parameters"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleCondition.","$ref":"#/definitions/CampaignRuleParameters"},"conditionType":{"type":"string","description":"The type of condition to evaluate.","enum":["campaignProgress","campaignAgents"]}}},"CampaignRuleEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. 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Required for the 'setCampaignDialingMode' action.","enum":["agentless","preview","power","predictive","progressive"]}}},"CampaignStats":{"type":"object","properties":{"contactRate":{"description":"Information regarding the campaign's connect rate","readOnly":true,"$ref":"#/definitions/ConnectRate"},"idleAgents":{"type":"integer","format":"int32","description":"Number of available agents not currently being utilized","readOnly":true},"effectiveIdleAgents":{"type":"number","format":"double","description":"Number of effective available agents not currently being utilized","readOnly":true},"adjustedCallsPerAgent":{"type":"number","format":"double","description":"Calls per agent adjusted by pace","readOnly":true},"outstandingCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently ongoing","readOnly":true},"scheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently scheduled","readOnly":true}}},"ConnectRate":{"type":"object","properties":{"attempts":{"type":"integer","format":"int64","description":"Number of call attempts made","readOnly":true},"connects":{"type":"integer","format":"int64","description":"Number of calls with a live voice detected","readOnly":true},"connectRatio":{"type":"number","format":"double","description":"Ratio of connects to attempts","readOnly":true}}},"DomainOrganizationProduct":{"type":"object","properties":{"id":{"type":"string"}}},"OrganizationProductEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainOrganizationProduct"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"TrunkBaseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TrunkBase"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EdgeServiceStateRequest":{"type":"object","required":["inService"],"properties":{"inService":{"type":"boolean","description":"A boolean that sets the Edge in-service or out-of-service."},"callDrainingWaitTimeSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait for call draining to complete before initiating the reboot. A value of 0 will prevent call draining and all calls will disconnect immediately."}}},"WrapUpCodeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"WrapupCodeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WrapupCode"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AuditQueryResponse":{"type":"object"},"TrusteeAuditQueryRequest":{"type":"object","required":["trusteeOrganizationIds","trusteeUserIds"],"properties":{"trusteeOrganizationIds":{"type":"array","description":"Limit returned audits to these trustee organizationIds.","items":{"type":"string"}},"trusteeUserIds":{"type":"array","description":"Limit returned audits to these trustee userIds.","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Starting date/time for the audit search. ISO-8601 formatted date-time, UTC."},"endDate":{"type":"string","format":"date-time","description":"Ending date/time for the audit search. 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Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}}}},"Digits":{"type":"object","required":["digits"],"properties":{"digits":{"type":"string","description":"A string representing the DTMF tones to play. Valid DTMF values: 1234567890#*ABCD"}}},"GroupProfile":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"state":{"type":"string","description":"The state of the user resource","enum":["active","inactive","deleted"]},"dateModified":{"type":"string","format":"date-time","description":"Datetime of the last modification. Date time is represented as an ISO-8601 string. 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object.","readOnly":true},"name":{"type":"string"},"certificate":{"type":"string"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this 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Id of the domain such as: example.com"},"name":{"type":"string"},"mxRecordStatus":{"type":"string","description":"Mx Record Status","enum":["VALID","INVALID","NOT_AVAILABLE"]},"subDomain":{"type":"boolean","description":"Indicates if this a PureCloud sub-domain. If true, then the appropriate DNS records are created for sending/receiving email."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Document"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEdgeSoftwareVersionDtoEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainEdgeSoftwareVersionDto"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UpdateUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"The address(s) used for primary contact. 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The current version can be obtained with a GET on the user before doing a PATCH."},"profileSkills":{"type":"array","description":"Skills possessed by the user","items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","items":{"$ref":"#/definitions/Group"}},"state":{"type":"string","description":"The state of the user. This property can be used to restore a deleted user or transition between active and inactive. 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By default we always create a 'standard' asg.","enum":["standard","recovery"]},"asgInstanceCount":{"type":"integer","format":"int32","description":"Overrides the default number of Edge instances to start in the ASG"},"asgNetworkSpace":{"type":"string","description":"Overrides the network space the ASG will start in. The default will always be mediaservices"},"asgChaosExempt":{"type":"boolean","description":"Optional parameter that exempts this ASG from chaos monkey killing one of its instances."},"asgRecoveryShutdownMinutes":{"type":"integer","format":"int32","description":"Number of minutes a recovery ASG will stay active before it is torn down"}}},"CreateShareResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"sharedEntityType":{"type":"string","enum":["DOCUMENT"]},"sharedEntity":{"$ref":"#/definitions/UriReference"},"memberType":{"type":"string","enum":["USER","GROUP","PUBLIC"]},"member":{"$ref":"#/definitions/UriReference"},"sharedBy":{"$ref":"#/definitions/UriReference"},"workspace":{"$ref":"#/definitions/UriReference"},"succeeded":{"type":"array","items":{"$ref":"#/definitions/Share"}},"failed":{"type":"array","items":{"$ref":"#/definitions/Share"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateShareRequest":{"type":"object","required":["sharedEntity","sharedEntityType"],"properties":{"sharedEntityType":{"type":"string","description":"The share entity type","enum":["DOCUMENT"]},"sharedEntity":{"description":"The entity that will be shared","$ref":"#/definitions/SharedEntity"},"memberType":{"type":"string","enum":["USER","GROUP","PUBLIC"]},"member":{"description":"The member that will have access to this share. 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routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"customerName":{"type":"string","description":"The name of the customer participating in the web chat."}}},"ChatConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChatConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this 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recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/UriReference"},"agent":{"$ref":"#/definitions/UriReference"},"contact":{"$ref":"#/definitions/UriReference"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"queue":{"$ref":"#/definitions/UriReference"},"script":{"$ref":"#/definitions/UriReference"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/UriReference"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/UriReference"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"trunkMetabase":{"description":"The meta-base this trunk is based on.","$ref":"#/definitions/UriReference"},"properties":{"type":"object","additionalProperties":{"type":"object"}},"trunkType":{"type":"string","description":"The type of this trunk base.","enum":["EXTERNAL","PHONE","EDGE"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DigitLength":{"type":"object","properties":{"start":{"type":"string"},"end":{"type":"string"}}},"Number":{"type":"object","properties":{"start":{"type":"string"},"end":{"type":"string"}}},"NumberPlan":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource."},"createdBy":{"type":"string","description":"The ID of the user that created the resource."},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource."},"createdByApp":{"type":"string","description":"The application that created the resource."},"match":{"type":"string"},"normalizedFormat":{"type":"string"},"priority":{"type":"integer","format":"int32"},"numbers":{"type":"array","items":{"$ref":"#/definitions/Number"}},"digitLength":{"$ref":"#/definitions/DigitLength"},"classification":{"type":"string"},"matchType":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Category":{"type":"object","properties":{"name":{"type":"string","description":"Category name"}},"description":"List of available Action categories."},"CategoryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Category"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"PolicyCreate":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The policy name."},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"order":{"type":"integer","format":"int32"},"description":{"type":"string"},"enabled":{"type":"boolean"},"mediaPolicies":{"description":"Conditions and actions per media type","$ref":"#/definitions/MediaPolicies"},"conditions":{"description":"Conditions","$ref":"#/definitions/PolicyConditions"},"actions":{"description":"Actions","$ref":"#/definitions/PolicyActions"},"policyErrors":{"$ref":"#/definitions/PolicyErrors"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PolicyEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Policy"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"selfUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Metabase":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction. Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}}},"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"}},"429":{"description":"Rate limit exceeded the maximum [%s] requests within [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"}}},"externalDocs":{"description":"PureCloud API Documentation","url":"https://developer.mypurecloud.com"}}