Updated support statement text per #ab53457 (#64)

readme-templates/readme_shared_data.json

@@ -26,9 +26,9 @@
       "production": "Production - Ready for use in production environments."
     },
     "support_statement": {
-      "community": "is open source and community supported, meaning that there is **no SLA** applicable for these tools.",
-      "kf-community": "is open source and there is **no SLA** for this tool/library/client. Keyfactor will address issues as resources become available. Keyfactor customers may request escalation by opening up a support ticket through their Keyfactor representative.",
-      "kf-supported": "is supported by Keyfactor for Keyfactor customers. If you have a support issue, please open a support ticket with your Keyfactor representative."
+      "community": "is open source and community supported, meaning that there is no support guaranteed from Keyfactor Support for these tools.",
+      "kf-community": "is open source and supported on best effort level for this tool/library/client.  This means customers can report Bugs, Feature Requests, Documentation amendment or questions as well as requests for customer information required for setup that needs Keyfactor access to obtain. Such requests do not follow normal SLA commitments for response or resolution. If you have a support issue, please open a support ticket via the Keyfactor Support Portal at https://support.keyfactor.com/",
+      "kf-supported": "is supported by Keyfactor for Keyfactor customers. If you have a support issue, please open a support ticket via the Keyfactor Support Portal at https://support.keyfactor.com"
     }
   }
 }